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Wifi calling not working on D2200D Netgear Router

braper
Aspirant

Wifi calling not working on D2200D Netgear Router

We recently purchased a cabin and got Frontier service with a D2200D Netgear Router.  We have Tmobile phones and have always been able to get wifi calling on them, but we cannot with our Frontier service (we can access the internet on our phones--just can't make wifi calls). We have called TMobile (who said it was either a Frontier or Netgear issue) and we have called Frontier (who said it was a TMobile issue) but aren't getting a resolution.  I'm sure there is some small setting that has disabled wifi calling, but I'm not finding any answers.  I'm not technical, but I can get to the router's IP address and look at the setup.  What could possibly be preventing wifi calling?  Help!  

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DarrenM
Sr. NETGEAR Moderator

Re: Wifi calling not working on D2200D Netgear Router

Hello braper

 

I do not have the support info for this specific modem as all the support is handled through frontier but you may want to ask tmoblie if they need any port forwarding done to make calls.

 

DarrenM

Message 2 of 3
braper
Aspirant

Re: Wifi calling not working on D2200D Netgear Router

Unfortunately TMobile says it's a modem problem.  No one is willing to help.

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