Re: nighthawk D7000 frozen unable to factory reset

dazza2502 · ‎2018-01-30

We purchased the Nighthawk D7000 two days ago now it has completely frozen.

It is showing the 2.4Ghz, 5Ghz and USB 3.0 lights continually, I have tried the reset by holding a pin in the reset button up to 20 seconds without any reset.

I have disconnected and reconnected after 30 minutes and I am still unable to reset the wonderful piece of machinery.

I would appreicate any constructive advise short of a sledgehammer please.

Sincerely

Darren

michaelkenward · ‎2018-01-31

What does the power LED look like? White? Flashing?

Then there is this:

Press reset for 30 seconds
Keep pressing reset while removing power
Keep pressing reset for another 30 seconds while apply power

That's a sledgehammer version of the reset.

dazza2502 · ‎2018-01-31

Thank you for the advice I will check it out tonight and let you know how it goes.

The lights are a solid white.

I liked the modem when it was running as it trippled my wifi speed so I hope this resolves the issue.

Thank you Michawlkenward for the fast reply!

dazza2502 · ‎2018-01-31

Hi

I tried the sledgehammer fix as suggested however I still have the same problem.

The moem rebooted with the same solid white lights for 2.4g, 5g and USB stuck on!

I think I will take it back to the shop to exchange for another model, Quiet disappointed may have to go with TPlink or Dlink.

Regards

Darren

antinode · ‎2018-01-31

> I tried the sledgehammer fix as suggested however I still have the
> same problem.

   There's one more (still bigger) hammer, if you're in the mood: the
last-ditch/emergency TFTP recovery scheme:

      https://kb.netgear.com/22688/

   I know nothing, but some reports here suggest that, on Windows, the
built-in command-line TFTP client works better than the "tftp2.exe"
program shown there.

michaelkenward · ‎2018-02-01

I think I will take it back to the shop to exchange for another model, Quiet disappointed may have to go with TPlink or Dlink.

Could just be a dud one. It can happen. If everyone had the same problem then there would be even more reports here.

Do check that everything is properly wired up, with the right plugs in the right sockets.

dazza2502 · ‎2018-02-01

Thanks for the advice Michael everything is wired ok. I decided just to return it to the shop and get a replacement.

Big thank you to all who helped it verifies what I have looked at or do not know. Have a great day!