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setting up third party netgear modem with new service

Eljanc
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setting up third party netgear modem with new service

I bought this router within the last year and have recently moved, so I am trying to set up my internet through CenturyLink but they recognize this as a 3rd party device. As a result, I cannot get my service installed until I contact the manufacturer to give them account information from CenturyLink that apparently only the manufacturer can input into this device. Since I am past my 90 free tech support, I am not sure who it is that I am supposed to contact to give this information to. I am not the most technologically savvy, so any help is appreciated!
Model: WNDR3400v3|N600 Wireless Dual Band Router
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antinode
Guru

Re: setting up third party netgear modem with new service

> [...] I am trying to set up my internet through CenturyLink [...]

   What kind of service?  DSL?  Something else?  The WNDR3400v3 is a
router, not a modem+router, so, depending on what you'd be getting from
CenturyLink, you may need more equipment (such as a DSL modem).

> I cannot get my service installed until I contact the manufacturer to
> give them account information from CenturyLink that apparently only the
> manufacturer can input into this device.

   To me, that sounds like complete nonsense, but some actual
information about what kind of service we're dealing with might affect
that judgement.

   I get DSL service from CenturyLink, but through a reseller.  There
are various parameters which must be specified in my DSL modem, but
nothing which can't be done by a normal user.  If you're dealing with
some low-level, non-tech sales type at CenturyLink, then you may need to
get in touch with someone who knows something beyond the fact that
they'd like to rent/sell you some gizmo(s) or other.

   Whatever their requirements, getting them in writing (e-mail, paper,
Web page, ...) would make it possible to evaluate them without any
distortion which you might be adding.

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