D6400 trouble conecting to internet

[Sherif-farag]

Just bought d6400 modem router adsl/vdsl from amazon uk for my home in egypt to work on my adsl subscription and i cant get it to connect to internet tried several times and called service provider filled the username and password they gave me in addition of some specs and it just does not connect tried resseting the modem router severla times and when i selected the genie app to help configure it just brings me back after loading to the original page ,is there something am missing!
Had some high expectations on this one !!
Any recommendations???
Thanks

[antinode]

> Just bought d6400 modem router [...]

   Is this a new installation, or are you replacing some old
modem(+router)?  (How was the old one configured?)

> [...] filled the username and password they gave me [...]

   Ok.  Are there any special characters in these credentials?  Those
can cause problems.

> [...] in addition of some specs [...]

   Which were, ...?

> [...] and it just does not connect [...]

   What _does_ it do?  LED indicators? Visit http://netgear.com/support
, put in your model number, and look for Documentation.  Get the User
Manual.  Look for the LED descriptions and "Troubleshoot".

[Sherif-farag]

Is this a new installation, or are you replacing some old
modem(+router)? (How was the old one configured?)

I had the service provider modem/router which was working fine


Other specs
Transfer mode: atm
Dsl mode: auto
Multiplexing method llc-based

Pppoe

Internet ip address get automaticly
Nat enable

Router mac address
Use default addres

Led light of of adls is green and stable but internet icon is orange


Meen while i was letting wizard to help configure found this data attached picture

Its says that my dsl is vdsl but there is only in the setup vdsl2 does that anything to do with my problem?!

[Sherif-farag]

My service provider is vodafone egypt is it limited to certain service providers!?

[Sherif-farag]

Is my router locked to certain service providers on land lines????
Cant get to netgear support

[antinode]

> [...] the genie app [...]

   Which "the genie app"?  Ever helpful, Netgear uses the name "Genie"
for more than one thing.  Netgear routers have a web-browser interface
called "Genie", and Netgear offers application programs for various
computers/tablets/phones, which are also called "Genie".  (I'd stick
with the web-browser interface.)

> Transfer mode: atm

   I'd expect "VDSL (PTM)", not "ADSL (ATM)" if the connection is VDSL.

> [...] my adsl subscription [...]

   Does your ISP say that you (still) have ADSL service, not VDSL[2]
service?

> 4. DSL line Type: VDSL

   Hmmm.  Someone seems to be confused.  Perhaps it would help to reset
the D6400, and configure it manually, using the web-browser interface,
instead of any app or wizard.  I'd look at the DSL settings of the old
modem, and see how closely you can make the D6400 match them.

> Led light of of adls is green and stable but internet icon is orange

   If the DSL indicator is happy, then you would seem to have a good
DSL link, but whether it's ADSL or VDSL is still a mystery.  ADVANCED >
ADVANCED Home : Internet Port : Show Statistics might tell you more
about the DSL link.

> My service provider is vodafone egypt is it limited to certain service
> providers!?

   I wouldn't think so.  But, the D6400 DSL configuration "wizard" might
make mistakes with an unfamiliar ("Other") ISP.

[Sherif-farag]

Tried using the ginie in browser and tried setting the modem/router manualy with isp on the phone didnt work

Tried atm and ptm both

I did try to set it up manually several times

Statics picture attached

[michaelkenward]

You seem to have an ADSL connection.

Have you filled in the login details for your ISP?

I can't see that in your messages.

[Sherif-farag]

Yeah i did fill in the log in details givern by isp

[Sherif-farag]

Found this stated on the bottom of the box!!

“The country settings must be set to the country where the device is opertaing .
Intended for indoor use only in eu states efta states and Switzerland”

Is this is the reason why its not working!?

How to fix!!? any help

[michaelkenward]

---

@Sherif-farag wrote:
“The country settings must be set to the country where the device is opertaing .
Intended for indoor use only in eu states efta states and Switzerland”

Is this is the reason why its not working!?

---

It could be.

---

@Sherif-farag wrote:

How to fix!!? any help

---

There are some "region" settings in the device.

There is support for the D6400, including a manual, somewhere at the end of this link:

>>>> D6400 | Product | Support | NETGEAR <<<<

Most of the region settings are about the Wifi. You could poke around in there and do some experiments.

There may be other tricks that you can do with Telnet at the firmware level. (If that is gibberish, don't feel insulted, this really is arcane stuff that most people rightly avoid.) But that depends on tracking down the commands and the settings.

One problem is that hackers put less effort into tweaking modem routers than plain routers. That's why there isn't much in the way of third party firmware for modem routers.

None of that is for the faint hearted or for beginners like me. Maybe one of the real experts can help you. Maybe someone where you are has messed around with these things.

[Sherif-farag]

Thank you but unfotunetly tried the wireless changing wireless setting it didnt work either

Unfortunetly i have no idea about that