I am running a Plex server on a NAS device (Western Digital my cloud home, model number WDBVXC0040HWT) which is connected to my router via ethernet cable. The Plex server runs fine, however I am unable to successfully configure the remote access feature. I did not receive any error messages on my router while attempting to configure UPnP or port forwarding. The only error message I recieve is when I press retry on plex remote access, it displays the same message "Not available outside your network". Any help would be appreciated.
When UPnP is turned on, the portmap table displays this:
Active
Protocol
Int. Port
Ext. Port
IP Address
YES
TCP
443
49592
192.168.c.d
YES
TCP
32400
26176
192.168.c.d
When configuring port forwarding, I created a custom port:
Service Type: TCP
External Port Range: (wasn't sure what to put here, so I tried both 49592 and 26176)
Internal Port Range: 32400-32400
Internal IP address: 192.168.c.d (NAS device)
I also added the IP of the NAS device under address reservation via LAN setup.
IP addresses:
Router: 192.168.c.d
NAS device (my cloud home): 192.168.c.d (private) 70.171.198.162 (public)
Router details:
Firmware version: V1.1.0.34_1.0.1
Connected to SB5101 SURFboard Cable Modem
Model: R6220|AC1200 Smart WiFi Router with External Antennas
Re: Configuring Plex Remote Access with NAS device
I have a similar setup. I'm running the plex off my R9000 X10 router with 10TB hard drive connected via usb.
I am getting the error, "an error occurred while attempting to play this video check the connection and try again.
I have all of the same settings I always have and just need the router to update to the latest PLEX software. It's still back on the Sep 2020 version and PLEX has a May 2021 version out.
Re: Configuring Plex Remote Access with NAS device
> I am running a Plex server on a NAS device [...]
Did it come with any instructions for external access, say, regarding port forwarding, or which ports it uses, or anything relevant, or were you hoping that intuition would do the job?
> [...] when I press retry on plex remote access, [...]
You're doing what, exactly, on what, exactly, where, exactly?
> When UPnP is turned on, the portmap table displays this:
How much of that do you think is related to your Plex server? (I avoid UPnP, so I know nothing, but I doubt that 443 is, and the "Ext. Port" values look (to me) like noise.)
> [...] 192.168.c.d
There's no reason to hide any private addresses.
> 70.171.[x.y] (public)
_That_ was what you wanted to disguise.
> External Port Range: (wasn't sure what to put here, so I tried both > 49592 and 26176)
Most likely, you want the same as the Internal Port Range, at least until you learn what you'd need to do on the client to deal with some other port. Not all of the UPnP stuff applies to explicit port forwarding.
I know approximately nothing about Plex server access, but my quick Web search (plex ports router) led to:
But I'd guess that your main problem is a defective port-forwarding rule.
> I have a similar setup. [...]
No, you don't. Compare "NAS device [...] connected to my router via ethernet cable" with "hard drive connected via usb".
You should start your own thread for your own, different situation. You might want to include some information about what _you_ did to make _your_ Plex server available to the outside world. And the firmware version of your R9000. And to what it's connected.
