My router/modem won't connect to internet

[bfields]

Laptop will connect to wireless but will not connect to internet?

[plemans]

Can wired devices connect to the internet? 

what have you tried doing to fix it? (reboot, factory reset, etc)

[bfields]

Factory reset worked but now the upstream light is orange??

[plemans]

If you log into it, you can view the cable connections page. Take a screen snip of that and post it back here. It shows things like upstream/downstrea/snr, etc  

That helps check the connection

[bfields]

Cable Connection

Apply             Cancel     Frequency start Value This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. Starting Frequency

<tabindex=-1>Startup Procedure</tabindex=-1>

Procedure Status Comment Acquire Downstream Channel 495000000 Hz Locked Connectivity State Ok Operational Boot State Ok Operational Security Enabled BPI+ IP Provisioning Mode Honor MDD honorMdd(4)

Downstream Bonded Channels

Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables 1 Locked QAM 256 17 393000000 Hz -3.5 dBmV 38.9 dB 29 7 2 Locked QAM 256 18 399000000 Hz -3.7 dBmV 38.9 dB 26 0 3 Locked QAM 256 19 405000000 Hz -4.0 dBmV 38.9 dB 6 30 4 Locked QAM 256 20 411000000 Hz -4.0 dBmV 38.6 dB 31 1 5 Locked QAM 256 21 423000000 Hz -3.9 dBmV 40.3 dB 37 0 6 Locked QAM 256 22 435000000 Hz -3.9 dBmV 38.6 dB 30 0 7 Locked QAM 256 23 441000000 Hz -4.0 dBmV 38.9 dB 11 0 8 Locked QAM 256 24 447000000 Hz -4.2 dBmV 40.3 dB 32 0 9 Locked QAM 256 25 453000000 Hz -4.2 dBmV 38.9 dB 31 0 10 Locked QAM 256 26 459000000 Hz -4.0 dBmV 38.9 dB 11 25 11 Locked QAM 256 27 465000000 Hz -4.0 dBmV 38.9 dB 28 7 12 Locked QAM 256 28 471000000 Hz -3.7 dBmV 38.9 dB 34 1 13 Locked QAM 256 29 477000000 Hz -3.9 dBmV 40.3 dB 29 0 14 Locked QAM 256 30 483000000 Hz -4.0 dBmV 38.9 dB 28 0 15 Locked QAM 256 31 489000000 Hz -3.7 dBmV 38.9 dB 32 0 16 Locked QAM 256 32 495000000 Hz -4.0 dBmV 40.3 dB 34 8

Upstream Bonded Channels

Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 5 5120 Ksym/sec 17600000 Hz 54.0 dBmV 2 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV 3 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV 4 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV

Current System Time: Thu Apr 15 13:48:56 2021

System Up Time: 02:26:00

[plemans]

an orange upstream light indicates that only 1 channel is locked. and thats what the cable connection page indicates. 

do you have any splitters or signal attenuators in the coax line? If so, I'd remove them.