R6400 wired connection drops out briefly every half hour or so (wireless never does)

[PhilPhilbert]

Hello all. This is regarding my R6400 WiFi Router with the most recent firmware (V1.0.1.34_1.0.24).  For a long time now my ethernet cable connection from Router to desktop PC (windows 10 64) has disconnected briefely every half hour or so (sometimes more sometimes less it's hard to gauge).  I would say it goes out for about 10 seconds then returns.  I see a little red X over the internet symbol in the taskbar when this happens so it's definitely going down for whatever reason.  It's not the worst problem one can have, but sometimes I play online poker and it can make a huge difference there when in a big pot happening. I really can't risk it anymore and need to solve this.  I tried switching which port the cable is plugged into but got the same problem.  Any ideas?

I guess I could buy another wireless adaptor if I can't solve this since our wireless connections never drop, but I'd rather not have to shell out money when the ethernet connection SHOULD work.

Thanks everyone!

[DexterJB · Accepted solution]

Hi @PhilPhilbert,

1. Have you tried all the other LAN ports on the router?

2. Have you tried using another Ethernet cable?

3. Have you tried resetting the router to factory default?

4. Does the issue persist with your other wired devices?

5. Does the issue persist when you bypass the router and connect straight to the modem?

Regards,

Dexter

Community Team

[DexterJB · Accepted solution]

Hi @PhilPhilbert,

1. Have you tried all the other LAN ports on the router?

2. Have you tried using another Ethernet cable?

3. Have you tried resetting the router to factory default?

4. Does the issue persist with your other wired devices?

5. Does the issue persist when you bypass the router and connect straight to the modem?

Regards,

Dexter

Community Team

[DexterJB]

Hi @PhilPhilbert,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team