WNR614 poor speed

[visakhv]

Hello Team,

I am facing slow speed on my wifi router netgear WNR614 model as it is working fine if we connect directly from router to the laptop. Could you please check the reason for the slow speed of the router ?

[visakhv · Accepted solution]

It works sometime and intermittently speed goes off. We can accept this as a temporary solution and I can walk down to any nearest service center for the hardware checks.

[ElaineM]

Welcome to the community, @visakhv

Just to verify, you're having slow wireless or wired speed? 
What's the speed when you connect your laptop to the router?

What's the speed you're expecting?

Is this working previously? 

If you're having problems with the wireless speed, do you have the latest wireless driver installed on your laptop?

What's the model of the wireless adapter?

Did you try changing channel on the router?

Make sure that you avoid other wireless devices that may interfere with the signal such cordless phones, microwave ovens, baby monitors, etc. 

[visakhv]

Just to verify, you're having slow wireless or wired speed?
I am having slow wireless speed as I am getting good speed by connecting network cable directly to the laptop. Direct connection speed is 60mbps and wireless speeed is not even 10mbps.

What's the speed when you connect your laptop to the router?
10mbps

What's the speed you're expecting?

I am expecting minimum 25mbps in router .

Is this working previously?

I was working till last week.

If you're having problems with the wireless speed, do you have the latest wireless driver installed on your laptop?

Latest driver is installed in laptop. We tried in mobile devices also, getting less speed there also.

What's the model of the wireless adapter?

Netgear WNR614-100INS

Did you try changing channel on the router?
Channel configuration is default.

Make sure that you avoid other wireless devices that may interfere with the signal such cordless phones, microwave ovens, baby monitors, etc.

Apart from mobile devices there are no wireless devices.

[aalexandrebeta]

Try to reboot your device.

If it does not work factiry reset.

If you do still have an issue call me back!

[visakhv]

I tried rebooting the device and it does not work. Also I tried factory reset and status is same. Please let me know if I can walk to any service centre and check it

[aalexandrebeta]

Did you check on the wireless settings?

Did you checked the mode?

Keep me posted!

Regards

[visakhv]

I have checked the wireless settings and all seems correct.
Which mode you are talking about ?

[aalexandrebeta]

[aalexandrebeta]

make a picture like this to help me understand what is going on plz.

[visakhv]

Can you just tell me where we can get support ?
I am in India Bangalore location.

[aalexandrebeta]

Does your device is still under warranty?

The support center is only on internet and so you have to submit a case.

I love the food in your country!

[visakhv]

Thanks for the comment Alex. You can come down and enjoy the food.

The product is 8months old and I don't think about the warranty.

[aalexandrebeta]

Have a look!!

http://in.netgear.com/home/contact-us/?cid=wmt_netgear_organic

http://www.customercareinfo.in/netgear-customer-care-number-support-number-address-email-website-ind...

[Retired_Member]

You can try ot login to the router's interface page by tying www.routerlogin.net

If asked for username: admin

password: password

Change the wireless channel to 09, 06, 11. Check for hte connection.

Try to update he firmware version.

Change the settings by connecting the computer wired to router.

Also in wireless device's probably you would get half the speed which you get from wired.

[aalexandrebeta]

@Retired_Member  you started at the begining that I should have done on the first place to @visakhv!!!!!

Regards!!!!

[visakhv]

@hiteshah the firmware is latest version only.

[visakhv]

@hiteshah what the channel in wireless settings do ?
I mean if we change to channel 11, what it does really ?

[aalexandrebeta]

I'll explain the procedure again

login to the router's interface type www.routerlogin.net

If asked for username: admin

password: password

wireless settings menu

wirerless network 2.4Ghz section

Channel on auto

mode on the max

wirerless network 5Ghz section

Channel on auto

mode on the max

keep me in the loop if it does not solve the issue!!!

[aalexandrebeta]

I did a mistake on this psection of procedure

wirerless network 5Ghz section

Channel on auto

mode on the first one.

[visakhv]

I did change to channel 11 and network 2.4 GHz section.

[visakhv]

Wireless Network (2.4GHz b/g/n)
Name (SSID):
Achi
Channel:
Mode:
Enable SSID Broadcast
Enable 20/40 MHz Coexistence
Security Options
None
WPA2-PSK [AES]
WPA-PSK [TKIP] + WPA2-PSK [AES

This is the wireless settings in my router.

[visakhv]

And I selected channel 11 mode upto 300mbps

[visakhv]

As per hiteshah comment, I did change to channel 11

[aalexandrebeta]

You can switch back to auto channel.

Can you tell me on your router if you can overpass the 300Mbps on the mode?

If yes max it out.

Make some tests and keep me in the loop!!!

[visakhv]

I switched back to auto mode on channel and 300 Mbps is the maximum mode.
I am getting intermediate speed on router like sometime I get 46mbps and sometime it goes to 8 Mbps.