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I am having the EXACT same issue. I downloaded the app for both my iPad and my iPhone and the problem exists on BOTH. THIS IS A SOFTWARE PROBLEM THAT NEEDS TO BE FIXED. Dozens of people on this same support page are having the SAME problem. Your software is malfunctioning.
You talk to a more or less friendly community here, we're not to Netgear - so no need to SHOUTl
Negear Genie Apps for iOS (and Android FWIW) are no longer supported for the router model (R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router) tagged in your post - very different from the OPs router model (D7000...).
The suggested fix (requiring shell access) might be required on a few very old Netgear router models, or on Netgear routers operating Open Source builds (not Netgear's own firmware).
The user name is grayed out with the word "admin" typed in and unchangeable. The page allows you to enter a password that is completely useless because the default does not work.
Again, for the n-th time this comes up: There is only ONE valid username for locally managing a Netgear consumer router. And this is admin. So there is no need for anything else. No idea from where this false impression is coming from that there is a need for specifying a username. Obvious. for the remote access on both the Genie App and the Nigthhawk App, you can enter both username and password (your [My]Netgear account login credentials).
There are some known shortcomings in the acceptance of passwords in the Netgear Nigthawk App (not the subject here) - appears that special characters are simply ignored or filtered, things like +"*%&/|()_-# .... so passwords containing special chars (beyond of a..z, A..Z, 0..9) might not work for now.
The user name is grayed out with the word "admin" typed in and unchangeable. The page allows you to enter a password that is completely useless because the default does not work.
You cannot change the username. It is "hard wired".
If you are using Remote Management, then you use the same credentials that work with MyNetgear.
Remote Management works for me even when I am connected locally.
I can't login with admin and password. I can't Login with provided password. I rebooted, I reset system with a piin. I'm returning as I can't find answers in community or phone or email
If that means returning it to the place you bought it and not, god forbid, retuning to this place, that is probably a good idea. These things are not designed for people who cannot explain what they are doing.
@Eye144 wrote: I ...I can't find answers in community or phone or email
There are lots of answers in this community. But they are there in response to questions from people who know what they are trying to achieve and can explain what they are doing.
We know nothing about your hardware. What you are doing. Where it goes wrong.
