- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Re: genie installer/updater not windows 10 compatable
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: genie installer/updater not windows 10 compatable
I am having the same program. I have tried searching and deleting everything with "Netgear" in it and have followed all of the download links in this thread and still have the same problem. The problem is not fixed for everyone. I have a Dell Inspiron 15 3000 series laptop. Just bought with Windows 8.1 installed, did the upgrade to Windows 10. Have nothing else on the PC at this point. This was my first new software install so I don't know what could be conflicting with Netgear besides Windows 10 itself.
Please help.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: genie installer/updater not windows 10 compatable
hI @kparker5555,
The situation has already been brought up to Engineering. I will be providing an update to this thread as soon as I have a response.
Regards,
Dexter
Community Team
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: genie installer/updater not windows 10 compatable
I have since upgraded my work PC to windows ten and can confirm that the Netgear Genie app no longer works on it. It is therefore definitely an issue with w10 as it worked under w8.1
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: genie installer/updater not windows 10 compatable
Hi Dexter,
My machine is a HP Envy27 all in one. I was running 8.1 PRO and updated to 10. After the update, Genie seemed to be working fine until I performed Genie update. Now when it starts up, message pops up and says that program has stopped working and explorer is closing.
Thanks
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: genie installer/updater not windows 10 compatable
Hi @Nr7000,
Please try installing the previous versions of the NETGEAR Genie program. You can use the download link below.
http://files.netgear-support.com/go/?a=d&i=jG24n7WMuV
Regards,
Dexter
Community Team
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: genie installer/updater not windows 10 compatable
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: genie installer/updater not windows 10 compatable
Yes, running again in surface 3 pro Windows 10 again 2.4.12 version of genie. thanx a lot. big job.
Waiting for next version.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: genie installer/updater not windows 10 compatable
Thanks Dexter...the .12 works for me. The .14 didn't work nor the update to the latest on windows 10.
Still having issues logging through the opendns though. Can log onto the sight directy but obviously it is wanting me to go through the genie software to set up the parental control first. Everything else seems to function fine on .12.
Looking forward to a fix as it seems this has been occuring for some time.
Thanks for the link:
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: genie installer/updater not windows 10 compatable
I am having the same problem (10/24/2015). Genie was working fine, even after the Win 10 install. Was in Genie and it said a new version was available which supports Win 10. Did the install, no joy. Deleted all versions, re-downloaded - no joy. What's a person supposed to do, if a simple network "Genie" device doesn't work? Are you going to fix the problem?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: genie installer/updater not windows 10 compatable
Hi @Saminnc,
We sincerely apologize for the inconvenience. Rest assured, we are working on a fix for this. In the mean time, you can use the download link below for the previous version (2.4.12) of the NETGEAR Genie.
http://files.netgear-support.com/go/?a=d&i=4KoWqtKssb
Regards,
Dexter
Community Team
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: genie installer/updater not windows 10 compatable
I tried the recommed solusion for the same issue and it does not work on my Windows 10 Pro version. Any suggestions?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: genie installer/updater not windows 10 compatable
Have you tried using the compatability troubleshooter on the program prior to installing it? I think I installed mine using Windows 7 settings.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: genie installer/updater not windows 10 compatable
@tomdaltonz wrote:Have you tried using the compatability troubleshooter on the program prior to installing it? I think I installed mine using Windows 7 settings.
@tomdaltonz wrote:Have you tried using the compatability troubleshooter on the program prior to installing it? I think I installed mine using Windows 7 settings.
No I have not I will try it now thank you
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: genie installer/updater not windows 10 compatable
@DexterJB wrote:Hi @Saminnc,
We sincerely apologize for the inconvenience. Rest assured, we are working on a fix for this. In the mean time, you can use the download link below for the previous version (2.4.12) of the NETGEAR Genie.
http://files.netgear-support.com/go/?a=d&i=4KoWqtKssb
Regards,
Dexter
Community Team
Dexter, Thank you for your link to version 2.4.12 the it worked and I now have the software installed. B
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: genie installer/updater not windows 10 compatable
Just got a brand new HP envy laptop with windows 10 preinstalled. My genie app was working on my prior laptop that I upgraded to windows 10 however it does not work on the new laptop. Crashes every time.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: genie installer/updater not windows 10 compatable
I just uninstalled version 16 and installed version 12 and now it's not crashing
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: genie installer/updater not windows 10 compatable
This older version fix worked for me but I have to re-download it as a result of trying to upgrade my app, which resulted in the same old Windows 10 incompatibility problem. The problem now, though, is the link provided to download the older version results in a "file not found" result. Can you offer any help?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: genie installer/updater not windows 10 compatable
Disregard my previous message. I found a more recent message that offered up a good link to version 12, which I've downloaded.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: genie installer/updater not windows 10 compatable
This is not a solution - this is all a lot of us see when trying to use your software after the upgrade.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: genie installer/updater not windows 10 compatable
Hi @maestro89,
Have you tried installing the previous version? If not, you may use the download link below.
http://files.netgear-support.com/go/?a=d&i=gRJKu6dWnB
Regards,
Dexter
Community Team
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: genie installer/updater not windows 10 compatable
Bearing in mind that no version works for some of us - refer to previous comments. I have two Dell/Alienware PCs where none of the teweaks described in all of the previous comments works
Thinus
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: genie installer/updater not windows 10 compatable
yYes I saw that was the way to do it, but it does not work
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: genie installer/updater not windows 10 compatable
Hi @maestro89 and @Thinus,
Given that you have tried multiple versions (2.4.12 and 2.4.14) on different Windows 10 devices, I will follow up on the inquiry with engineering.
Regards,
Dexter
Community Team
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: genie installer/updater not windows 10 compatable
My firmware update for my Netgear Genie R6300 in October 2015 went just fine. Then Microsoft sent out two updates:
-Cumulative Update for Windows 10 for x64-based Systems (KB3105210) (Successfully installed on 11/3/2015)
-Update for Windows 10 for x64-based Systems (KB3106932) (Successfully installed on 11/3/2015)
After reboot, got the message, "This app can't run on the PC - Netgear Genie does not work on this version of Windows." Genie no longer worked saying it was not compatible to this Windows 10 version.
So yesterday (Nov 3) I restored the system back before the Windows update and Genie worked just fine again. But since, I have Windows Updates to run automatically, it again installed the above updates today and as before, Genie is no longer compatible.
So is this a Netgear problem or a Windows problem?
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more