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Solved
UTM5 firmware update issues
hi,
I have a UTM5 that has not been updated in a while (shame on me), but when I went to do so now, I ran into issues:
- I first tried to use the Query option under Firware Download to check for the latest version
- It gave me an error: Failed to retrieve firmware packages information from server!Network connection error!
- So I tried downloading the firware package to my Macbook, which worked ok
- I then used the Firmware upload feature to transfer it from my Macbook to the UTM5 but got an error that "The UTM has no maintenance license or the license expired."
- So I went to the web site and looked up my UTM5 by serial number and clicked on the lnk to purchase a mainenance license using the "Purchase service contract" button, but it told me "No Contracts to display"
How do I upload the latest firmware?
To summarize the solution: The UTM5 can not be upgraded to the last firmware.
I totally understand the decision not to offer a maintenance contract. But at least let people install the latest firmware that is downloadable from the Netgear site so they can continue to use what they paid for. Remove the restriction in the admin console - this is not a technical constraint; it seems to be more of a business model thing. The hardware works perfectly fine. But by preventing us from updating the software they have effectively rendered the hardware useless.
So I am looking at the Firewalla Gold to replace the UTM5. No subscription fee for signature updates, so hopefully they won't administratively kill their HW the way Netgear did with the UTM5.
5 Replies
Welcome to our community! :)
My apologies. Unfortunately, UTM firewalls are already EOL and their maintenance license can no longer be purchased.
Regards,
John
NETGEAR Community Team
Thanks for the reply John.
The question is: how can i upgrade the firmware? It is currently at 1.x and i downloaded the 3.x last version form the Netgear website. Just need to be able to upload it to the UTM5.
You may need a maintenance license in order for you to upgrade the firmware of your UTM5. Sadly, it was discontinued.
Regards,
John
NETGEAR Community Team
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