I have a Meural MC227 and I can no longer sign in with our original account

[SeanG1111]

We've had Meural canvases since 2018.  It's been awhile since we update - I blame 2020.  We went to log on and our Meural account no longer works.  We also can't register these canvases to a new account.  I found a similar community support ask that suggested contacting support to get the devices released from the old account but when I try and connect with support it tells me I'm out of free support and will need to pay.  I'd really like to update the pictures on my Meural.  Any ideas?  

[Christian_R]

Hello SeanG1111,

For product registration inquiries, you may email our Customer Care at customer.service@netgear.com and provide them with your old/new email address along with the serial number of your devices.

Regards,

Christian