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Meural Canvas won't stay shut off

kovert
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Meural Canvas won't stay shut off

At the end of the work day, I shut off my Meural canvas (original version) and in the past it would stay shut off until I turned it on the following morning.  Now is it turning on by itself and running all day when I haven't turned it on.  I checked the settings and I don't have the sleep when the room is dark option on nor do I have the scheduler on.  Any ideas? 

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KevinLiT
NETGEAR Moderator

Re: Meural Canvas won't stay shut off

Hello kovert,

 

Thank you for your post!

 

I understand that you are having issues with your Meural canvas turning on at undesired times. This could be a result of your light sensitivity sensor setting. Changing your light sensitivity has proven to resolve cases similar to yours. 

  

Please navigate to the following settings in your Meural App:

  1. Tap the control icon at the bottom right-hand corner.
  2. In the upper left-hand corner, select the canvas you want to adjust.
  3. Tap the Settings icon in the upper right-hand corner.
  4. Scroll down to Light Sensitivity to adjust Canvas to Low.

 

Best,

Kevin

Community Team

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