Meural canvas not powering on. Plugged in all night for charging if it needs to ?

[AK22]

Brand new
Even when plugged in
Holding down the power button for one second or five seconds and 10 seconds the screen remains black
Doesn’t power in at all. Is the unit or power cord faulty

[plemans]

got a multimeter? you could test the power supply.

If not, probably quicker to exchange it where you bought it. 

Or you can open a support case with netgear. 

To get a hold of support. Click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process. Keep in mind that its only free for the first 90 days.