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Forum Discussion

Joziefiend's avatar
Joziefiend
Follower
Apr 02, 2019

Deactivating Amor trial

How do you deactivate the Amor security trial?

17 Replies

  • beotto's avatar
    beotto
    Guide
    Apr 03, 2019

    hi

    I have an orbi rbk50 and after activated armor my network is not working fine.

    all my google devices are not working, my meros light buld does not connect any more.

     

    anyone experiencing the same ?

     

    is there any fix, i disable armor but it still shows as activated.

     

    any help is appreciated, the house stoped !!!

     

    regards,

    bruno

    • BigScotty's avatar
      BigScotty
      Initiate
      Apr 06, 2019

      Had similar problems with massive outage across devices since activating Armor yesterday. Even these community forum pages had difficulty loading or were stopped - and that was through my wired pc, not wifi. Prior ro enacting Armor the router had been awesome.

       

      I have since disabled Armor in the app (Settings - security), restarted the router and it appears to be better. 

       

      Have lodged ticket to understand what issues are, as there is a real lack of info from searches. For now, until Support clarify what is going on,  I cannot see any way this Armor add on is usable. 

      • beotto's avatar
        beotto
        Guide
        Apr 06, 2019

        HI 

        I ve done the same and i think now things are getting better.

        what i realised is that somehow my modem could not send data (upload = 0)

        i tryed to reset it with the orbi attached, no good, only works when i unpluged orbi from the modem.

        i dont know if that makes sense, but is a fact, worked.

        thanks all

        regards

        bruno

  • geoffcullen's avatar
    geoffcullen
    Tutor
    Apr 23, 2019

    This may be no use to you now, but here's how I did it... in the Orbi app on my iPhone I selected Settings from the mqin Menu... then I opened the Security section, In here is a slider switch called Enable Netgear Armor... slide it to the Off position. That seems to do it. I had to disable Armor because it was messing up my internet connection and totally screwed with my Apple TVs. Armor seems to be a nice idea but it doesn't seem ready for prime time yet... very disappointing as of now.

    • marccr0wley's avatar
      marccr0wley
      Initiate
      Apr 24, 2019

      Hi Geoff,

      That's what I was doing but the service remained active despite being disabled.

       

      RESOLVED: I finally resolved it by logging into the router using the address on the base of the router http://orbilogin.com then forcing an IP address reset. This immediately allowed access to websites without the need to repeat the disabling of 'ARMOR' in the settings->security menu

       

      Hope this helps others too.

      • geoffcullen's avatar
        geoffcullen
        Tutor
        Apr 30, 2019

        Thanks for that Marc... yes, the service remained "actived" for me too by "disabling" Armor in the Otbi app. However, I'm thinking/hoping that "actived" just means that I had started up a countdown on the Armor trial period... who knows. Anyway, "disabling" Armor seemed to cure my problems even though it still shows "activated" on the Security button in the Orbi app's dashboard. Just to follow up for the sake of curiosity, when you say you forced an IP address reset, did that mean that you changed the IP address from a dynamic to a static one? I didn't find a place to specifically "reset" as such... just wondering. Sorry to be vague about all this networking stuff... just trying to muddle through it. Anyway, as of now, all is good here... best wishes.