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I purchased a new iPhone today and have been working on syncing up all of my software this afternoon.
I downloaded the latest version of the insight app and tried to login. Upon attempting to login, I received an error stating “unable to login. Please try again.”
I tried again and got the same message. I then reset my password and tried to login again. This didn’t work either.
I turned my old iPhone back on and went to the insight app. I was able to login with my old iPhone.
I’m not sure what to make of this, other than that it appears to be a bug with the software. It seems like my login is device locked or something?
I don’t have 2FA on my insight account. I am able to login via the web on the netgear site too, but am not a paid member so I can’t see the web dashboard.
Any insight on how to fix this issue would be appreciated.
