Hi I would really appreciate it if someone could help me with my BR200 today I noticed that the connection to the cloud is disconnected and the cloud light is not on in my profile I see the following message Waiting for first connect
I reset it, reset it again, it's updated to the latest possible version, but the cloud portal doesn't work and it's still on Waiting for first connect? Does anyone have any ideas THANK YOU
Has your BR200 functioned properly in the past? Do you have sufficient device credits for it? Additionally, does it operate correctly when not connected to Insight?
Yes, I have credits to renew in October. Was working perfectly until 10:37 AM yesterday when 2 devices went offline, Both devices are at 2 different locations and still passing internet traffic.
Same issue with my two BR200 devices. Both showed disconnected yesterday in insight. Through insight app on my phone i was able to reboot both of them, so they really aren't disconnected? Once rebooted they show partial connection, yet the ipsec site to site vpn is functioning, and both locations have internet access through the routers. My guess is netgear, who abandoned these routers a while ago, made updates to insight that are not compatible with these routers. Now they are forcing our hands to buy new, or go with another vendor that supports their legacy products, unlike netgear.
We sincerely apologize for the inconvenience this has caused. We are aware of the issue and our engineering team is actively working to resolve it. I am closely monitoring the progress and will provide updates as soon as possible.
The BR200 (and BR500) support pages still show the old firmware. When will the new 5.10.0.6 be made available for download? Considering that the BR200 & BR500 routers are disconnected from Insight, an upgrade through Insight can't be done and must be done directly through the routers' UI ... so, having the file is critical.
Thanks!!!
-Brent
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Dear Brent,
The following firmware is available to upgrade your device:
Firmware Details:
Model BR200
Firmware Version: 5.10.0.6
Release notes:
Insight Managed Business Router BR200 Firmware Version 5.10.0.6
Bug Fix
This firmware addresses the following bug:
Fixes the issue where SSL certificate for cloud connection has expired. Please follow the local GUI firmware update instructions to update to this firmware.
Known Issues
This firmware contains the following known issues:
The BR200 UI cannot be reached through VPN, through a static route from a different subnet, or by LAN users from a VLAN other than the default management LAN (VLAN 1). Workaround: Access the local browser UI from the BR200 default management LAN.
NAT loopback does not work in this release. NAT loopback is useful for accessing internal resources by public domain name. Workarounds: Use one of these workarounds:
o Change device hosts file to map public domain name to local IP when working on the same subnet as a public server.
o Use a separate DNS server that can handle accessing public resources from an internal network.
o Downgrade to a previous released firmware with NAT loopback support.
IPsec issues
o Different IPsec policies (Rules) have to use the same Pre-Shared Key (PSK).
o When applying the Disable, Enable, and Add IPsec policy features to a new routing table and firewall rules, an established IPsec connection briefly disconnects.
Workaround: Change the IPsec policy only when a brief disconnect is acceptable.
o NAT-T cannot be disabled with IPsec IKEv1.
o Wrong subnet is displayed in the IPsec VPN log.
o Some supported IPsec policies (Rules) are not available in the local browser UI.
Workaround: Use Insight to choose from all supported policies.
OpenVPN is missing the remote-cert-tls server in the client.opvn export.
Workaround: If “No server certificate verification method has been enabled' error is shown in the Open VPN client status window, add a new line at the end of the client.ovpn configuration file with this text:
remote-cert-tls server
DHCP server max client limited to 254 addresses.
DHCP reservation for non-default subnet may be lost after power cycle.
IPv6 passthrough doesn't work.
Unable to change name in IP/MAC Reservations or on Insight Cloud Portal.
After the firmware update, GUI access through the Firefox browser is slow. The root cause of this issue is that Firefox does not update the certificate properly.
After updating to the latest firmware, make sure to update to the latest version of the NETGEAR Insight app for the best functionality and user experience.
Sincerely,
The NETGEAR Insight Team
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