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Blocked device gets unblocked
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Blocked device gets unblocked
HI,
I have a nighthawk 7000 router, I am using Genie with Access control turned on. I sucessfully block some devices from accesing the network. Somehow the Devices get un blocked with out me doing it. I use this to block my kids phones and or computer. This is done by device and child. How can I ensure that once a device gets blocked, it stays blocked until I unblock it.
Thanks for any help
Larry
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Re: Blocked device gets unblocked
Hi @Lbnaz,
Make sure that they do not have access to the router's admin page. You can do that by setting your own router password other than the default password. Also, if they have access to the device that you are using to manage the access control, make sure that you logout of it on the NETGEAR Genie program or app.
Regards,
Dexter
Community Team
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Re: Blocked device gets unblocked
I am pretty sure they do not have access. This also happens on my sons Chromecast. The chromecast gets unblocked almost imeadiatly, faster than he could even log on if he was even able to. I never use the default password, this is the first thing I change. I would also change the user name from admin but it doesn't allow it. I can change the password again for a test to see what happens. I highy doubt they have access. I run genie on my phone, my PC and my wifes phone. I'll try doing some test to see I can replicate the problem. Is it possible that resetting the wifi connection would do this?
Thanks for your help
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Re: Blocked device gets unblocked
Sorry I took so long. I have not run my test yet, but here is the answers to your questions
Nighthawk AC1900
Model R7000
Firmware: V1.0.4.30_1.1.67
Yes, the blocked device shows up as blocked on the network map. I also refresh to make sure. Somehow this gets unblocked and this also shows up on the network Map when it does.
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Re: Blocked device gets unblocked
Hi @Lbnaz,
I recommend performing a firmware reflash then reset and reconfigure the router. You may refer to the links below for the steps.
http://kb.netgear.com/app/answers/detail/a_id/23960
http://kb.netgear.com/app/answers/detail/a_id/9665
You can then try to uninstall and reinstall the NETGEAR Genie program.
Regards,
Dexter
Community Team
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