Orbi WiFi 7 RBE973
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Blocked device gets unblocked

Lbnaz
Aspirant

Blocked device gets unblocked

HI,

I have a nighthawk 7000 router,  I am using Genie with Access control turned on. I sucessfully block some devices from accesing the network. Somehow the Devices get un blocked with out me doing it. I use this to block my kids phones and or computer. This is done by device and child. How can I ensure that once a device gets blocked, it stays blocked until I unblock it.

 Thanks for any help

 

Larry

Message 1 of 6
DexterJB
NETGEAR Moderator

Re: Blocked device gets unblocked

Hi @Lbnaz,

 

Make sure that they do not have access to the router's admin page. You can do that by setting your own router password other than the default password. Also, if they have access to the device that you are using to manage the access control, make sure that you logout of it on the NETGEAR Genie program or app.

 

Regards,

 

Dexter

Community Team

Message 2 of 6
Lbnaz
Aspirant

Re: Blocked device gets unblocked

 I am pretty sure they do not have access. This also happens on my sons Chromecast. The chromecast gets unblocked almost imeadiatly, faster than he could even log on if he was even able to. I never use the default password, this is the first thing I change. I would also change the user name from admin but it doesn't allow it. I can change the password again for a test to see what happens. I highy doubt they have access. I run genie on my phone, my PC and my wifes phone. I'll try doing some test to see I can replicate the problem. Is it possible that resetting the wifi connection would do this?

 

Thanks for your help

Message 3 of 6
DexterJB
NETGEAR Moderator

Re: Blocked device gets unblocked

Hi @Lbnaz,

 

1. What is the model number of the router?

2. What is the firmware version?

3. Do the blocked devices show up on the table on the router's UI?

 

Regards,

 

Dexter

Community Team

Message 4 of 6
Lbnaz
Aspirant

Re: Blocked device gets unblocked

Sorry I took so long. I have not run my test yet, but here is the answers to your  questions

Nighthawk AC1900

Model R7000

Firmware: V1.0.4.30_1.1.67

Yes, the blocked device shows up as blocked on the network map. I also refresh to make sure. Somehow this gets unblocked and this also shows up on the network Map when it does.

Message 5 of 6
DexterJB
NETGEAR Moderator

Re: Blocked device gets unblocked

Hi @Lbnaz,

 

I recommend performing a firmware reflash then reset and reconfigure the router. You may refer to the links below for the steps.

 

http://kb.netgear.com/app/answers/detail/a_id/23960
http://kb.netgear.com/app/answers/detail/a_id/9665

 

You can then try to uninstall and reinstall the NETGEAR Genie program.

 

Regards,

 

Dexter

Community Team

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