Fault/error with Genie for Windows Net Map

[richlife69]

This is more of a problem report for NetGear Genie.  The Android version of Genie works fine.  On two devices, it creates the Network Map and includes my Netgear WNCE2001 network extender as a device and also the Yamaha AV receiver that is connected to the extender.  But the Windows version of Genie network map displays only the extender, not the device connected to it.  

Additional info:  The Yamaha Android AV Controller app works just fine with this configuration including all functions of the AV receiver.  In addition, my Windows browser (Chrome) will bring up the Yamaha receiver as a website when connected in this configuration.  

Only Windows Genie fails to find/display the receive.  Minor detail, but odd performance.

[DexterJB · Accepted solution]

Hi @richlife69,

Thank you for providing the information. I believe the device involved here as shown on the NETGEAR Genie program is an EX6200 instead of the previously mentioned WNCE2001. This is indeed something that needs to be looked at by engineering since the network map is quite inconsistent in accurately displaying the type of devices that are connected. However, it is good that it shows the correct IP addresses for the individual devices as it should. Rest assured, we will continue to work on the accuracy of this feature based on your feedback. I highly recommend keeping the NETGEAR Genie programs up to date on your devices for possible fixes.

Regards,

Dexter

Community Team

[DexterJB]

Hi @richlife69,

The Windows NETGEAR Genie program may be identifying the actual adapter (WNCE2001) only which receives the IP address from the router.

Regards,

Dexter

Community Team

[richlife69]

Yes.  That's right.  But my point is that the Android version recognizes both the adapter and the device plugged into it -- they have different ip addresses in the same subnet.

Also, I now have seen that the Windows map sometimes shows the adapter ip and other times the device ip.  They at times swap while I'm watching.

Plus, if I open Genie on my desktop, I get an interface that looks similar to the Android app.  But if within that Windows map display I click on the router icon to see the detail and then click on the ip (in this case 10.0.0.1), I'm prompted again for the username and pw.  Entering that, I then get a new Genie - like interface but with tabs for Basic and Advanced.  (I think it's Basic -- tapping on my phone now.)  Instead of a Map button, this interface offers a Connected Devices button which takes me to a table of the devices shown on the Map.  In the table are included BOTH devices (adapter and receiver) with their names and ip asdresses. In other words, it has the same info as is shown on the Android Map display.

So it seems obvious that the Windows Genie Map display does have a bug.  It should show the adapter and the connected receiver as two separate icons.

[DexterJB]

Hi @richlife69,

1. Does the receiver have a separate adapter other than the WNCE2001?

2. Please provide a screenshot of the following:

• Android app network map showing both the adapter and the receiver
• Windows app showing the adapter with different IP's
• Windows app showing the connected devices table with both the adapter and the receiver

Regards,

Dexter

Community Team

[richlife69]

1. Does the receiver have a separate adapter other than the WNCE2001?

The receiver has an ethernet port which is connected to the extender.

2. Please provide a screenshot of the following:

• Android app network map showing both the adapter and the receiver

The first shot shows the map with both the network extender and the AV receiver.  After a few minutes, the map looses the extender and shows the receiver twice -- but each has the right ip addr. (This last change started happening after my original post.)

• Windows app showing the adapter with different IP's  

Sometimes the ip displayed is the extender, sometimes the receiver.

• Windows app showing the connected devices table with both the adapter and the receiver

You can see that both extender and receiver show in this table.  To get to this browser interface, I click on the router in Genie, click on the IP addr and then enter the userid/pw to access the router.  So I end up with Genie running standalone and running in the browser (Chrome) tab.  I can swap the focus between them.

[DexterJB · Accepted solution]

Hi @richlife69,

Thank you for providing the information. I believe the device involved here as shown on the NETGEAR Genie program is an EX6200 instead of the previously mentioned WNCE2001. This is indeed something that needs to be looked at by engineering since the network map is quite inconsistent in accurately displaying the type of devices that are connected. However, it is good that it shows the correct IP addresses for the individual devices as it should. Rest assured, we will continue to work on the accuracy of this feature based on your feedback. I highly recommend keeping the NETGEAR Genie programs up to date on your devices for possible fixes.

Regards,

Dexter

Community Team

[richlife69]

The extender icon certainly looks like an EX6200.  I had assumed it was just a "symbolic" icon, not intended to be an actualy image of the device.  So no, it definitely does not look like a WNCE2001 which looks more like a large clam shell.  My device has only one ethernet port and is an N device.  The EX6200 is a 5 port device and is AC.  

But I guess you know that.  If Genie is trying to show images of the actual (or similar) device, that's great.  Good to know my info may help.  Apparently my wife wants to buy a new printer.  If wifi, it needs to be AC level as it's obvious the world is moving (has moved?) away from N level.

Rich