MR60 Anywhere Access on MR60 and iOS devices

[pisacksen]

Cannot connect on iPad and iPhone. Started about a month ago. Router is access point as other router is uses as a router. Getting attached error when connected to mail MR60 device. 

[FURRYe38 · Accepted solution]

Please try the Factory reset and setup from scratch using the NH app process I linked you to. 

Be sure any MAC address randomizers are disabled during the setup with the NH app.

[FURRYe38]

Be sure to disable any MAC address randomizers on phones and pads while at home:

https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-...

[pisacksen]

Both are disabled. Same issue. Error is “Wi-Fi not detected”

[michaelkenward]

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@pisacksen wrote:

Cannot connect on iPad and iPhone. Started about a month ago. Router is access point as other router is uses as a router.

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Do they share the same SSID? The (unnamed) router usually controls access, not the access point.

Disabled Features on the Router when set to AP Mode | Answer | NETGEAR Support

Can you connect to the wifi from that?

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Getting attached error when connected to mail MR60 device. 

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I see not attached error.

[FURRYe38]

You sure your connected to the MR or MS? 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

What is the SSID name you gave on the MR during setup? 

[pisacksen]

Wired router is a ubiquiti erLite.  Anywhere connect worked perfectly until latest iPad/iOS update 16.5.1. All MR60/MS60 share the same ssid and this is the only network available/connected 

[pisacksen]

Latest firmware on all: wired router, MR60, iOS devices 

[FURRYe38]

Might try this:

https://community.netgear.com/t5/Nighthawk-App/Nighthawk-app-not-connecting-but-Wi-Fi-works-gt-Try-T...

Be sure the host routers wifi IS fully disabled. 

[pisacksen]

Remember, this working correctly. I cannot change my SSID as all my iot devices will go off line and would take days to reset. I can access the MR60 setup page my connected desktop 

[FURRYe38]

If you start over with a reset and setup from scratch using the NH app and use the SAME SSID name and pw, all devices will reconnect. 

[michaelkenward]

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@pisacksen wrote:

Latest firmware on all

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Famous last words. Only a firmware number will convince us that the MK system has not missed something.

[pisacksen]

Tried a new setup. Wi-Fi not detected; however, it is the SSID and MAC address connected to the MR60. 

[pisacksen]

When I ran check for firmware on base and satellites from the desktop connected to the MR60, no firmware update available. 

iOS/iPadOS: 16.6

ubiquiti router firmware: EdgeRouter Lite v2.0.9-hotfix.7

mr60/ms60 firmware: V1.1.7.134_2.0.65

[FURRYe38]

And you did Factory Reset the MR and MS and began a new setup using the default SSID name and password thats on the MR first?

What FW version ## is currently loaded on the MR?

https://community.netgear.com/t5/Nighthawk-Wi-Fi-6-AX-Mesh/New-MR60-MS60-Firmware-Version-1-1-7-134-...

[michaelkenward]

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@pisacksen wrote:

When I ran check for firmware on base and satellites from the desktop connected to the MR60, no firmware update available. 

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Not, sadly, a infallible guide. It may well be correct, but we see regular claims here of "the latest" that turn out to be wrong.

The only reliable guide is to look at the number if your firmware and to compare it with the versions available on the support pages for that hardware.

Visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

That page will also have any software, firmware and drivers for your device, if they exist.

[pisacksen]

reset on both MR/MS has not been attempted.

[FURRYe38 · Accepted solution]

Please try the Factory reset and setup from scratch using the NH app process I linked you to. 

Be sure any MAC address randomizers are disabled during the setup with the NH app.

[pisacksen]

confirmed latest of 1.1.7.134 from link above.

 

 

[pisacksen]

factory would be a last step on the MR/MS.  They are operating properly and this is only a NH app issue.  I can still manage and monitor through correcting to the MR from IP.  Looking for other solutions related to the NH app issue.

[FURRYe38]

Submit a bug report then:

https://community.netgear.com/t5/Nighthawk-App/How-to-report-a-bug-on-the-Nighthawk-App/td-p/2134684...

[FURRYe38]

I put my MR60 onine and wanted to check it with the NH app and AA. iPhone 12 Pro Max iOS 16.5.

It's working here. MR is even in a double NAT condition: