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xxxxxxx's avatar
xxxxxxx
Guide
Oct 16, 2015

Netgear Genie 'Router Login' problem

When I got my Netgear CG3000D cable gateway I changed Remote Management's 'Remote User Name' & 'Remote Password'. Then I discovered Netgear Genie. But now when I try to use Netgear Genie's 'Router Login', it fails. It fails because Netgear Genie has 'User Name' hard-coded to "Admin". As a workaround, I logged into the gateway and tried to change the Remote Management, 'Remote User Name' to "Admin", but it won't let me do that. It says: "Status: New name is duplicated."

If Netgear Genie won't let me change the 'Router Login' to my current user name, and the gateway won't let me change the 'Remote User Name' to "Admin", how can I use Netgear Genie?

Thanks for any help,

Mark.

 

15 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator

    Hi xxxxxxx,

     

    Have you tried resetting the device back to factory defaults?

     

    Regards,

     

    Dexter

    Community Team

    • Cruelman's avatar
      Cruelman
      Aspirant

      I have the exact same issue, but I use admin as user name, so fine by me. It has worked for some time now, but all of a sudden I can't login?! I tried changing the password but I says login failed please use correct password blah blah? Wth is that all about?? I run iOS 9, maybe that's the problem?? And don't ask me to reset to factory, why would I want or have to do that??

       

      besides this kind of annoying issue, I freakin love my Nigthhawk, woof!! Glad I exchanged my Asus router for this :0)

       

      regards

       

      jesper

      • xxxxxxx's avatar
        xxxxxxx
        Guide

        Hey Cruelman,

         

        Try logging in as

        Username: MSO

        Password: changeme

        I found that tip as I searched the Internet. Netgear doesn't have it in the documentation, but it worked for me. Then I changed the password. I recommend that if this works for you, you should change the password also. Otherwise, anyone who knows that remote login can zombiefy your modem.

         

    • xxxxxxx's avatar
      xxxxxxx
      Guide

      Hi, Dexter,

       

      I just restored the factory default as you suggest.

       

      Before I did it, I saved the old setup (as 'GatewaySettings -before restore-.bin'). Then I saved the settings after the restore (as 'GatewaySettings -after restore-.bin'). They are significantly different.

       

      Do you know: Is there a utility for 'reading' (i.e., 'dumping') the contents of the '.bin' files as human readable (Engish) text?

       

      Thanks.

      Mark.

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator

        Hi xxxxxxx,

         

        There is no immediate way to make the BIN file easily readable unlike other config files. You can check this link and see if it is something that you are willing to try.

         

        Regards,

         

        Dexter

        Community Team

         

  • Hi

    Im a real novice when it comes to all this stuff so please can someone explain things in real basic terms so i can clearly understand as i dont understand half the things/words to do with the internet/router settings lol

    apologies in advance

     

    basically im running windows 10 and trying to access the router log in page via my laptop for netgear dgnd3700v2 and the page just displays blank, it doesnt even ask me to log in, it is literally blank, ive reset my hub and internet settings to default and ive turned off my windows firewall... but nothing

     

    please help !

     

    thankyou

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator

      Hi @GeorgieCharlie,

       

      1. Are you trying to access the setup page of your device?

      2. Have you tried using www.routerlogin.com or www.routerlogin.net?

      3. Have you tried using the IP address of the device (default is 192.168.1.1)?

      4. Have you tried using another browser (Chrome, Firefox, Internet Explorer)?

      5. Have you tried using another device (computer, smartphone, tablet)?

       

      Regards,

       

      Dexter

      Community Team

      • xxxxxxx's avatar
        xxxxxxx
        Guide

        DexterJB wrote:

        Hi @GeorgieCharlie,

         

        1. Are you trying to access the setup page of your device?

        2. Have you tried using www.routerlogin.com or www.routerlogin.net?

        3. Have you tried using the IP address of the device (default is 192.168.1.1)?

        4. Have you tried using another browser (Chrome, Firefox, Internet Explorer)?

        5. Have you tried using another device (computer, smartphone, tablet)?

         

        Regards,

         

        Dexter

        Community Team


        Hi Dexter. I get updates on this thread. I don't understand your point #2. Those web pages appear not to exist.

         

        Observe:

        c:\Cmd>whois routerlogin.com
        
        Whois v1.12 - Domain information lookup utility
        Sysinternals - www.sysinternals.com
        Copyright (C) 2005-2014 Mark Russinovich
        
        Connecting to COM.whois-servers.net...
        Connecting to whois.networksolutions.com...
        
        Domain ID: 110412749_DOMAIN_COM-VRSN
        Registrar WHOIS Server: whois.networksolutions.com
        Registrar URL: http://networksolutions.com
        Updated Date: 2015-01-29T00:21:09Z
        Creation Date: 2006-12-06T07:51:30Z
        Registrar Registration Expiration Date: 2017-01-22T20:14:16Z
        Registrar: NETWORK SOLUTIONS, LLC.
        Registrar IANA ID: 2
        Registrar Abuse Contact Email: abuse@web.com
        Registrar Abuse Contact Phone: +1.8003337680
        Reseller:
        Domain Status: clientTransferProhibited https://www.icann.org/epp#clientTransferProhibited
        Registry Registrant ID:
        Registrant Name: Netgear, Inc.
        Registrant Organization: Netgear, Inc.
        Registrant Street: 350 E. PLUMERIA DR.
        Registrant City: SAN JOSE
        Registrant State/Province: CA
        Registrant Postal Code: 95134
        Registrant Country: US
        Registrant Phone: +1.4089078149
        Registrant Phone Ext:
        Registrant Fax: +1.4089078097
        Registrant Fax Ext:
        Registrant Email: krobinson@netgear.com
        Registry Admin ID:
        Admin Name: Netgear, Inc.
        Admin Organization: Netgear, Inc.
        Admin Street: 350 E. PLUMERIA DR.
        Admin City: SAN JOSE
        Admin State/Province: CA
        Admin Postal Code: 95134
        Admin Country: US
        Admin Phone: +1.4089078149
        Admin Phone Ext:
        Admin Fax: +1.4089078097
        Admin Fax Ext:
        Admin Email: krobinson@netgear.com
        Registry Tech ID:
        Tech Name: Netgear, Inc.
        Tech Organization: Netgear, Inc.
        Tech Street: 350 E. PLUMERIA DR.
        Tech City: SAN JOSE
        Tech State/Province: CA
        Tech Postal Code: 95134
        Tech Country: US
        Tech Phone: +1.4089078149
        Tech Phone Ext:
        Tech Fax: +1.4089078097
        Tech Fax Ext:
        Tech Email: krobinson@netgear.com
        Name Server: NSONE.NETGEAR.COM
        Name Server: NSTWO.NETGEAR.COM
        Name Server: NSFIVE.NETGEAR.COM
        DNSSEC: Unsigned
        URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
        >>> Last update of whois database: Sun, 31 Jan 2016 00:11:48 GMT <<<
        
        The data in Networksolutions.com's WHOIS database is provided to you by
        Networksolutions.com for information purposes only, that is, to assist you in
        obtaining information about or related to a domain name registration
        record. Networksolutions.com makes this information available "as is," and
        does not guarantee its accuracy. By submitting a WHOIS query, you
        agree that you will use this data only for lawful purposes and that,
        under no circumstances will you use this data to: (1) allow, enable,
        or otherwise support the transmission of mass unsolicited, commercial
        advertising or solicitations via direct mail, electronic mail, or by
        telephone; or (2) enable high volume, automated, electronic processes
        that apply to Networksolutions.com  (or its systems). The compilation,
        repackaging, dissemination or other use of this data is expressly
        prohibited without the prior written consent of Networksolutions.com.
        Networksolutions.com reserves the right to modify these terms at any time.
        By submitting this query, you agree to abide by these terms.
        
        
        
        c:\Cmd>ping routerlogin.com
        
        Ping request could not find host routerlogin.com. Please check the name and try again.
        
        
        
        c:\Cmd>whois routerlogin.net
        
        Whois v1.12 - Domain information lookup utility
        Sysinternals - www.sysinternals.com
        Copyright (C) 2005-2014 Mark Russinovich
        
        Connecting to NET.whois-servers.net...
        Connecting to whois.networksolutions.com...
        
        Domain ID: 110412753_DOMAIN_NET-VRSN
        Registrar WHOIS Server: whois.networksolutions.com
        Registrar URL: http://networksolutions.com
        Updated Date: 2015-01-29T00:21:09Z
        Creation Date: 2006-12-06T07:51:30Z
        Registrar Registration Expiration Date: 2017-01-22T20:14:19Z
        Registrar: NETWORK SOLUTIONS, LLC.
        Registrar IANA ID: 2
        Registrar Abuse Contact Email: abuse@web.com
        Registrar Abuse Contact Phone: +1.8003337680
        Reseller:
        Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
        Registry Registrant ID:
        Registrant Name: Netgear, Inc.
        Registrant Organization: Netgear, Inc.
        Registrant Street: 350 E. PLUMERIA DR.
        Registrant City: SAN JOSE
        Registrant State/Province: CA
        Registrant Postal Code: 95134
        Registrant Country: US
        Registrant Phone: +1.4089078149
        Registrant Phone Ext:
        Registrant Fax: +1.4089078097
        Registrant Fax Ext:
        Registrant Email: krobinson@netgear.com
        Registry Admin ID:
        Admin Name: Netgear, Inc.
        Admin Organization: Netgear, Inc.
        Admin Street: 350 E. PLUMERIA DR.
        Admin City: SAN JOSE
        Admin State/Province: CA
        Admin Postal Code: 95134
        Admin Country: US
        Admin Phone: +1.4089078149
        Admin Phone Ext:
        Admin Fax: +1.4089078097
        Admin Fax Ext:
        Admin Email: krobinson@netgear.com
        Registry Tech ID:
        Tech Name: Netgear, Inc.
        Tech Organization: Netgear, Inc.
        Tech Street: 350 E. PLUMERIA DR.
        Tech City: SAN JOSE
        Tech State/Province: CA
        Tech Postal Code: 95134
        Tech Country: US
        Tech Phone: +1.4089078149
        Tech Phone Ext:
        Tech Fax: +1.4089078097
        Tech Fax Ext:
        Tech Email: krobinson@netgear.com
        Name Server: NSONE.NETGEAR.COM
        Name Server: NSTWO.NETGEAR.COM
        Name Server: NSFIVE.NETGEAR.COM
        DNSSEC: Unsigned
        URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
        >>> Last update of whois database: Sun, 31 Jan 2016 00:12:32 GMT <<<
        
        The data in Networksolutions.com's WHOIS database is provided to you by
        Networksolutions.com for information purposes only, that is, to assist you in
        obtaining information about or related to a domain name registration
        record. Networksolutions.com makes this information available "as is," and
        does not guarantee its accuracy. By submitting a WHOIS query, you
        agree that you will use this data only for lawful purposes and that,
        under no circumstances will you use this data to: (1) allow, enable,
        or otherwise support the transmission of mass unsolicited, commercial
        advertising or solicitations via direct mail, electronic mail, or by
        telephone; or (2) enable high volume, automated, electronic processes
        that apply to Networksolutions.com  (or its systems). The compilation,
        repackaging, dissemination or other use of this data is expressly
        prohibited without the prior written consent of Networksolutions.com.
        Networksolutions.com reserves the right to modify these terms at any time.
        By submitting this query, you agree to abide by these terms.
        
        
        
        c:\Cmd>ping routerlogin.net
        
        Ping request could not find host routerlogin.net. Please check the name and try again.

        These domains do exist, but they have no HTTP portal and they don't PING.

         

        Even if they did exist as web pages, what does visiting a web page have to do with logging into a router?

         

        Regards,

        Mark.