Reply

Netgear Genie 'Router Login' problem

xxxxxxx
Guide

Netgear Genie 'Router Login' problem

When I got my Netgear CG3000D cable gateway I changed Remote Management's 'Remote User Name' & 'Remote Password'. Then I discovered Netgear Genie. But now when I try to use Netgear Genie's 'Router Login', it fails. It fails because Netgear Genie has 'User Name' hard-coded to "Admin". As a workaround, I logged into the gateway and tried to change the Remote Management, 'Remote User Name' to "Admin", but it won't let me do that. It says: "Status: New name is duplicated."

If Netgear Genie won't let me change the 'Router Login' to my current user name, and the gateway won't let me change the 'Remote User Name' to "Admin", how can I use Netgear Genie?

Thanks for any help,

Mark.

 

Message 1 of 16
DexterJB
NETGEAR Moderator

Re: Netgear Genie 'Router Login' problem

Hi @xxxxxxx,

 

Have you tried resetting the device back to factory defaults?

 

Regards,

 

Dexter

Community Team

Message 2 of 16
Cruelman
Aspirant

Re: Netgear Genie 'Router Login' problem

I have the exact same issue, but I use admin as user name, so fine by me. It has worked for some time now, but all of a sudden I can't login?! I tried changing the password but I says login failed please use correct password blah blah? Wth is that all about?? I run iOS 9, maybe that's the problem?? And don't ask me to reset to factory, why would I want or have to do that??

 

besides this kind of annoying issue, I freakin love my Nigthhawk, woof!! Glad I exchanged my Asus router for this :0)

 

regards

 

jesper

Message 3 of 16
xxxxxxx
Guide

Re: Netgear Genie 'Router Login' problem

Hey Cruelman,

 

Try logging in as

Username: MSO

Password: changeme

I found that tip as I searched the Internet. Netgear doesn't have it in the documentation, but it worked for me. Then I changed the password. I recommend that if this works for you, you should change the password also. Otherwise, anyone who knows that remote login can zombiefy your modem.

 

Message 4 of 16
xxxxxxx
Guide

Re: Netgear Genie 'Router Login' problem

Hi, Dexter,

 

I just restored the factory default as you suggest.

 

Before I did it, I saved the old setup (as 'GatewaySettings -before restore-.bin'). Then I saved the settings after the restore (as 'GatewaySettings -after restore-.bin'). They are significantly different.

 

Do you know: Is there a utility for 'reading' (i.e., 'dumping') the contents of the '.bin' files as human readable (Engish) text?

 

Thanks.

Mark.

Message 5 of 16
DexterJB
NETGEAR Moderator

Re: Netgear Genie 'Router Login' problem

Hi @xxxxxxx,

 

There is no immediate way to make the BIN file easily readable unlike other config files. You can check this link and see if it is something that you are willing to try.

 

Regards,

 

Dexter

Community Team

 

Message 6 of 16
xxxxxxx
Guide

Re: Netgear Genie 'Router Login' problem

Thank you, Dexter, but the link is not applicable. Netgear's 'GatewaySettings.bin' file is not that kind of a '.bin' file. That kind of '.bin' file refers to old 'binary-executable' files that are produced by a compiler, but before they're bound by a linker (after which they become '.exe' files).

 

The Netgear 'GatewaySettings.bin' file is just a binary data file that contains the router settings. There is no public, published format for such a file. The only folks who would know how to 'read' such a file would be the folks who write the Netgear utilities.

 

Another way to find the format of the 'GatewaySettings.bin' file is to look at the Netgear utilites header file ('.h' file). It contains the static values used by the linker to bind the Netgear utilities.

 

Can you send me the '.h' file?

 

Thank You.

 

Message 7 of 16
DexterJB
NETGEAR Moderator

Re: Netgear Genie 'Router Login' problem

Hi @xxxxxxx,

 

I believe this is something that we cannot provide.

 

Regards,

 

Dexter

Community Team

Message 8 of 16
xxxxxxx
Guide

Re: Netgear Genie 'Router Login' problem

The saga continues...

 

Hi, Dexter,

 

I have a new development. I reset the gateway. I now obtain access via username: "admin", however, my attempts to use Netgear Genie still fail.

 

When I run Netgear Genie and attempt Router Login, I get this error: "Login failed. The router response timed out."

As the IP, I tried 192.168.0.1 (which is the gateway's LAN address), and I tried 10.51.103.9 (which apparently is the router's address in the intermediate link between the cable modem part of the gateway and the router part of the gateway). I can manually log in as "admin" via Firefox at either IP address.

I suspected the Windows Firewall. So I tried this Firewall rule:

Name: Mark's Netgear Genie
Group Profile: Public
Enabled: Yes
Action: Allow
Program Local Address: C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe
Remote Address: Any
Protocol: Any
Local Port: Any
Remote Port: Any
Allowed Computers: Any

When that didn't work, I unconditionally enabled all outbound Firewall connections. That didn't work.

 

I'm out of ideas. Do you have any?

 

Thank You.

 

Message 9 of 16
DexterJB
NETGEAR Moderator

Re: Netgear Genie 'Router Login' problem

Hi @xxxxxxx,

 

I believe you were informed on another thread that the firmware of the device that you have may have interoperability issues with the NETGEAR Genie program/app. This may lead to certain functions of the app not integrating properly with the device due to settings or restrictions set by the ISP on the firmware.

 

Regards,

 

Dexter

Community Team

Message 10 of 16
xxxxxxx
Guide

Re: Netgear Genie 'Router Login' problem


@DexterJB wrote:

Hi @xxxxxxx,

 

I believe you were informed on another thread that the firmware of the device that you have may have interoperability issues with the NETGEAR Genie program/app. This may lead to certain functions of the app not integrating properly with the device due to settings or restrictions set by the ISP on the firmware.

 

Regards,

 

Dexter

Community Team


Hi Dexter... "may have interoperability issues"? "certain functions ... not integrating properly"? Netgear Genie can't even seem to find the gateway (192.168.0.1). I think that may be the real issue.

 

No disrespect, but you guys are supposed to be Netgear support. If I want weasel words, I'll go to the U.S. Federal Government.

Message 11 of 16
GeorgieCharlie
Aspirant

Re: Netgear Genie 'Router Login' problem

Hi

Im a real novice when it comes to all this stuff so please can someone explain things in real basic terms so i can clearly understand as i dont understand half the things/words to do with the internet/router settings lol

apologies in advance

 

basically im running windows 10 and trying to access the router log in page via my laptop for netgear dgnd3700v2 and the page just displays blank, it doesnt even ask me to log in, it is literally blank, ive reset my hub and internet settings to default and ive turned off my windows firewall... but nothing

 

please help !

 

thankyou

Message 12 of 16
DexterJB
NETGEAR Moderator

Re: Netgear Genie 'Router Login' problem

Hi @GeorgieCharlie,

 

1. Are you trying to access the setup page of your device?

2. Have you tried using www.routerlogin.com or www.routerlogin.net?

3. Have you tried using the IP address of the device (default is 192.168.1.1)?

4. Have you tried using another browser (Chrome, Firefox, Internet Explorer)?

5. Have you tried using another device (computer, smartphone, tablet)?

 

Regards,

 

Dexter

Community Team

Message 13 of 16
xxxxxxx
Guide

Re: Netgear Genie 'Router Login' problem


@DexterJB wrote:

Hi @GeorgieCharlie,

 

1. Are you trying to access the setup page of your device?

2. Have you tried using www.routerlogin.com or www.routerlogin.net?

3. Have you tried using the IP address of the device (default is 192.168.1.1)?

4. Have you tried using another browser (Chrome, Firefox, Internet Explorer)?

5. Have you tried using another device (computer, smartphone, tablet)?

 

Regards,

 

Dexter

Community Team


Hi Dexter. I get updates on this thread. I don't understand your point #2. Those web pages appear not to exist.

 

Observe:

c:\Cmd>whois routerlogin.com

Whois v1.12 - Domain information lookup utility
Sysinternals - www.sysinternals.com
Copyright (C) 2005-2014 Mark Russinovich

Connecting to COM.whois-servers.net...
Connecting to whois.networksolutions.com...

Domain ID: 110412749_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.networksolutions.com
Registrar URL: http://networksolutions.com
Updated Date: 2015-01-29T00:21:09Z
Creation Date: 2006-12-06T07:51:30Z
Registrar Registration Expiration Date: 2017-01-22T20:14:16Z
Registrar: NETWORK SOLUTIONS, LLC.
Registrar IANA ID: 2
Registrar Abuse Contact Email: abuse@web.com
Registrar Abuse Contact Phone: +1.8003337680
Reseller:
Domain Status: clientTransferProhibited https://www.icann.org/epp#clientTransferProhibited
Registry Registrant ID:
Registrant Name: Netgear, Inc.
Registrant Organization: Netgear, Inc.
Registrant Street: 350 E. PLUMERIA DR.
Registrant City: SAN JOSE
Registrant State/Province: CA
Registrant Postal Code: 95134
Registrant Country: US
Registrant Phone: +1.4089078149
Registrant Phone Ext:
Registrant Fax: +1.4089078097
Registrant Fax Ext:
Registrant Email: krobinson@netgear.com
Registry Admin ID:
Admin Name: Netgear, Inc.
Admin Organization: Netgear, Inc.
Admin Street: 350 E. PLUMERIA DR.
Admin City: SAN JOSE
Admin State/Province: CA
Admin Postal Code: 95134
Admin Country: US
Admin Phone: +1.4089078149
Admin Phone Ext:
Admin Fax: +1.4089078097
Admin Fax Ext:
Admin Email: krobinson@netgear.com
Registry Tech ID:
Tech Name: Netgear, Inc.
Tech Organization: Netgear, Inc.
Tech Street: 350 E. PLUMERIA DR.
Tech City: SAN JOSE
Tech State/Province: CA
Tech Postal Code: 95134
Tech Country: US
Tech Phone: +1.4089078149
Tech Phone Ext:
Tech Fax: +1.4089078097
Tech Fax Ext:
Tech Email: krobinson@netgear.com
Name Server: NSONE.NETGEAR.COM
Name Server: NSTWO.NETGEAR.COM
Name Server: NSFIVE.NETGEAR.COM
DNSSEC: Unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of whois database: Sun, 31 Jan 2016 00:11:48 GMT <<<

The data in Networksolutions.com's WHOIS database is provided to you by
Networksolutions.com for information purposes only, that is, to assist you in
obtaining information about or related to a domain name registration
record. Networksolutions.com makes this information available "as is," and
does not guarantee its accuracy. By submitting a WHOIS query, you
agree that you will use this data only for lawful purposes and that,
under no circumstances will you use this data to: (1) allow, enable,
or otherwise support the transmission of mass unsolicited, commercial
advertising or solicitations via direct mail, electronic mail, or by
telephone; or (2) enable high volume, automated, electronic processes
that apply to Networksolutions.com  (or its systems). The compilation,
repackaging, dissemination or other use of this data is expressly
prohibited without the prior written consent of Networksolutions.com.
Networksolutions.com reserves the right to modify these terms at any time.
By submitting this query, you agree to abide by these terms.



c:\Cmd>ping routerlogin.com

Ping request could not find host routerlogin.com. Please check the name and try again.



c:\Cmd>whois routerlogin.net

Whois v1.12 - Domain information lookup utility
Sysinternals - www.sysinternals.com
Copyright (C) 2005-2014 Mark Russinovich

Connecting to NET.whois-servers.net...
Connecting to whois.networksolutions.com...

Domain ID: 110412753_DOMAIN_NET-VRSN
Registrar WHOIS Server: whois.networksolutions.com
Registrar URL: http://networksolutions.com
Updated Date: 2015-01-29T00:21:09Z
Creation Date: 2006-12-06T07:51:30Z
Registrar Registration Expiration Date: 2017-01-22T20:14:19Z
Registrar: NETWORK SOLUTIONS, LLC.
Registrar IANA ID: 2
Registrar Abuse Contact Email: abuse@web.com
Registrar Abuse Contact Phone: +1.8003337680
Reseller:
Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
Registry Registrant ID:
Registrant Name: Netgear, Inc.
Registrant Organization: Netgear, Inc.
Registrant Street: 350 E. PLUMERIA DR.
Registrant City: SAN JOSE
Registrant State/Province: CA
Registrant Postal Code: 95134
Registrant Country: US
Registrant Phone: +1.4089078149
Registrant Phone Ext:
Registrant Fax: +1.4089078097
Registrant Fax Ext:
Registrant Email: krobinson@netgear.com
Registry Admin ID:
Admin Name: Netgear, Inc.
Admin Organization: Netgear, Inc.
Admin Street: 350 E. PLUMERIA DR.
Admin City: SAN JOSE
Admin State/Province: CA
Admin Postal Code: 95134
Admin Country: US
Admin Phone: +1.4089078149
Admin Phone Ext:
Admin Fax: +1.4089078097
Admin Fax Ext:
Admin Email: krobinson@netgear.com
Registry Tech ID:
Tech Name: Netgear, Inc.
Tech Organization: Netgear, Inc.
Tech Street: 350 E. PLUMERIA DR.
Tech City: SAN JOSE
Tech State/Province: CA
Tech Postal Code: 95134
Tech Country: US
Tech Phone: +1.4089078149
Tech Phone Ext:
Tech Fax: +1.4089078097
Tech Fax Ext:
Tech Email: krobinson@netgear.com
Name Server: NSONE.NETGEAR.COM
Name Server: NSTWO.NETGEAR.COM
Name Server: NSFIVE.NETGEAR.COM
DNSSEC: Unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of whois database: Sun, 31 Jan 2016 00:12:32 GMT <<<

The data in Networksolutions.com's WHOIS database is provided to you by
Networksolutions.com for information purposes only, that is, to assist you in
obtaining information about or related to a domain name registration
record. Networksolutions.com makes this information available "as is," and
does not guarantee its accuracy. By submitting a WHOIS query, you
agree that you will use this data only for lawful purposes and that,
under no circumstances will you use this data to: (1) allow, enable,
or otherwise support the transmission of mass unsolicited, commercial
advertising or solicitations via direct mail, electronic mail, or by
telephone; or (2) enable high volume, automated, electronic processes
that apply to Networksolutions.com  (or its systems). The compilation,
repackaging, dissemination or other use of this data is expressly
prohibited without the prior written consent of Networksolutions.com.
Networksolutions.com reserves the right to modify these terms at any time.
By submitting this query, you agree to abide by these terms.



c:\Cmd>ping routerlogin.net

Ping request could not find host routerlogin.net. Please check the name and try again.

These domains do exist, but they have no HTTP portal and they don't PING.

 

Even if they did exist as web pages, what does visiting a web page have to do with logging into a router?

 

Regards,

Mark.

 

 

Message 14 of 16
DexterJB
NETGEAR Moderator

Re: Netgear Genie 'Router Login' problem

Hi @xxxxxxx,

 

That address will direct you to the login page of your NETGEAR device. It is similar to using the IP address of your router/gateway.

 

Regards,

 

Dexter

Community Team

Message 15 of 16
xxxxxxx
Guide

Re: Netgear Genie 'Router Login' problem


DexterJB wrote:

Hi @xxxxxxx,

 

That address...


What address is "That address"?


...will direct you to the login page of your NETGEAR device. It is similar to using the IP address of your router/gateway.

Are you kidding? I assume you are referring to www.routerlogin.com & www.routerlogin.net. How does submitting either of those get you to your router/gateway? Are you running some sort of special 'HOSTS' file that maps them to 192.168.0.1 (or 192.168.1.1)? Of course, those 2 URLs go to the Internet.

 

Do you live in Colorado? Are you sampling the Colorado weed?

Message 16 of 16
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