Extremely frustrating.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"134","kudosSumWeight":1,"postTime":"2016-10-08T05:27:51.028-07:00","lastPublishTime":"2016-10-08T05:27:51.028-07:00","metrics":{"__typename":"MessageMetrics","views":13967},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuOHwyLjF8aXwzfDM5OjF8aW50LDExNTIzMjUsMTE1MjMyNQ","node":{"__ref":"ForumReplyMessage:message:1152325"}},{"__typename":"MessageEdge","cursor":"MjUuOHwyLjF8aXwzfDM5OjF8aW50LDExNTIzMjUsMTE1NDQ3Ng","node":{"__ref":"ForumReplyMessage:message:1154476"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:1152325":{"__typename":"ModerationData","id":"moderation_data:1152325","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1152325":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:266983"},"id":"message:1152325","entityType":"FORUM_REPLY","eventPath":"category:home-wifi-routers/category:home-networking/category:English/community:ejquo23388board:en-home-networking-apps/message:1149039/message:1152325","revisionNum":1,"uid":1152325,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:en-home-networking-apps"},"parent":{"__ref":"ForumReplyMessage:message:1151246"},"conversation":{"__ref":"Conversation:conversation:1149039"},"subject":"Re: Netgear genie not working due to IPv6 being enabled","moderationData":{"__ref":"ModerationData:moderation_data:1152325"},"body":"
Hi Lovewifi and Blastfurnace,
\n\n\n\n
1. What is the model number and firmware version of the router?
\n\n2. What version of NETGEAR Genie do you have installed?
\n\n3. Have you tried using another device (smartphone, tablet, PC)?
\n\n4. Please try uninstalling and re-installing the program/app.
\n\n\n\n
Regards,
\n\n\n\n
Dexter
\n\nCommunity Team
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2016-10-10T16:35:52.598-07:00","lastPublishTime":"2016-10-10T16:35:52.598-07:00","metrics":{"__typename":"MessageMetrics","views":13925},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:1154476":{"__typename":"ModerationData","id":"moderation_data:1154476","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1154476":{"__typename":"ForumReplyMessage","uid":1154476,"id":"message:1154476","entityType":"FORUM_REPLY","eventPath":"category:home-wifi-routers/category:home-networking/category:English/community:ejquo23388board:en-home-networking-apps/message:1149039/message:1154476","revisionNum":1,"author":{"__ref":"User:user:266983"},"readOnly":false,"repliesCount":5,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:en-home-networking-apps"},"parent":{"__ref":"ForumReplyMessage:message:1151246"},"conversation":{"__ref":"Conversation:conversation:1149039"},"subject":"Re: Netgear genie not working due to IPv6 being enabled","moderationData":{"__ref":"ModerationData:moderation_data:1154476"},"body":"Hi Lovewifi and Blastfurnace,
\n\n\n\n
I would like to follow up and check if you are still experiencing the issue.
\n\n\n\n
Regards,
\n\n\n\n
Dexter
\n\nCommunity Team
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"181","kudosSumWeight":0,"postTime":"2016-10-13T17:19:27.588-07:00","lastPublishTime":"2016-10-13T17:19:27.588-07:00","metrics":{"__typename":"MessageMetrics","views":13908},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuOHwyLjF8aXwxfDM5OjF8aW50LDExNTY1NzksMTE1NjU3OQ","node":{"__ref":"ForumReplyMessage:message:1156579"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:1156579":{"__typename":"ModerationData","id":"moderation_data:1156579","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1156579":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:354436"},"id":"message:1156579","entityType":"FORUM_REPLY","eventPath":"category:home-wifi-routers/category:home-networking/category:English/community:ejquo23388board:en-home-networking-apps/message:1149039/message:1156579","revisionNum":1,"uid":1156579,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:en-home-networking-apps"},"parent":{"__ref":"ForumReplyMessage:message:1154476"},"conversation":{"__ref":"Conversation:conversation:1149039"},"subject":"Re: Netgear genie not working due to IPv6 being enabled","moderationData":{"__ref":"ModerationData:moderation_data:1156579"},"body":"I also deleted the app for a couple days and reinstalled it and it worked after that. We will see how long it works for. Curious what caused it.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"146","kudosSumWeight":0,"repliesCount":4,"postTime":"2016-10-18T05:38:58.387-07:00","lastPublishTime":"2016-10-18T05:38:58.387-07:00","metrics":{"__typename":"MessageMetrics","views":13855},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:1154580":{"__typename":"ModerationData","id":"moderation_data:1154580","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1154580":{"__typename":"ForumReplyMessage","uid":1154580,"id":"message:1154580","entityType":"FORUM_REPLY","eventPath":"category:home-wifi-routers/category:home-networking/category:English/community:ejquo23388board:en-home-networking-apps/message:1149039/message:1154580","revisionNum":1,"author":{"__ref":"User:user:352848"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:en-home-networking-apps"},"parent":{"__ref":"ForumTopicMessage:message:1149039"},"conversation":{"__ref":"Conversation:conversation:1149039"},"subject":"Re: Netgear genie not working due to IPv6 being enabled","moderationData":{"__ref":"ModerationData:moderation_data:1154580"},"body":"dexterHi Lovewifi,
\n\n\n\n
Thank you for the confirmation.
\n\n\n\n
Regards,
\n\n\n\n
Dexter
\n\nCommunity Team
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"119","kudosSumWeight":0,"repliesCount":0,"postTime":"2016-10-17T19:44:05.809-07:00","lastPublishTime":"2016-10-17T19:44:05.809-07:00","metrics":{"__typename":"MessageMetrics","views":13859},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:405021":{"__typename":"User","id":"user:405021","uid":405021,"login":"mrichie","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-04-03T20:19:01.332-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:42"},"entityType":"USER","eventPath":"community:ejquo23388/user:405021"},"ModerationData:moderation_data:1259724":{"__typename":"ModerationData","id":"moderation_data:1259724","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:405548":{"__typename":"User","id":"user:405548","uid":405548,"login":"chellelee8","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-04-05T14:27:07.100-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:42"},"entityType":"USER","eventPath":"community:ejquo23388/user:405548"},"ForumReplyMessage:message:1259724":{"__typename":"ForumReplyMessage","uid":1259724,"id":"message:1259724","entityType":"FORUM_REPLY","eventPath":"category:home-wifi-routers/category:home-networking/category:English/community:ejquo23388board:en-home-networking-apps/message:1149039/message:1259724","revisionNum":1,"author":{"__ref":"User:user:405021"},"readOnly":false,"repliesCount":3,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:en-home-networking-apps"},"parent":{"__ref":"ForumTopicMessage:message:1149039"},"conversation":{"__ref":"Conversation:conversation:1149039"},"subject":"Re: Netgear genie not working due to IPv6 being enabled","moderationData":{"__ref":"ModerationData:moderation_data:1259724"},"body":"I purchased a
WNR2000V5 specifically to use the genie parental controls. However, I have not been able to log in to the genie app. I receive this message on my samsung galaxy:
\"Login failed. The NETGEAR router was not found or is not supported. Make sure that your mobile device is not connected to the router's guest network and that IPv6 is not enabled.\"
I've disabled my guest network, so I know that's not the problem. I cannot find an option to enable iPv6. I've rebooted the router and reinsalled the genie app.What else can we do to get this working?
I am having the same problem, would love to know how to fix this. I updated Genie to newest version, that didn't help either. I have the R700 model.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"162","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-04-05T14:30:32.095-07:00","lastPublishTime":"2017-04-05T14:30:32.095-07:00","metrics":{"__typename":"MessageMetrics","views":13252},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1261914":{"__typename":"ModerationData","id":"moderation_data:1261914","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:1261914":{"__typename":"AcceptedSolutionMessage","uid":1261914,"id":"message:1261914","entityType":"FORUM_REPLY","eventPath":"category:home-wifi-routers/category:home-networking/category:English/community:ejquo23388board:en-home-networking-apps/message:1149039/message:1261914","revisionNum":1,"author":{"__ref":"User:user:266983"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:en-home-networking-apps"},"parent":{"__ref":"ForumReplyMessage:message:1259724"},"conversation":{"__ref":"Conversation:conversation:1149039"},"subject":"Re: Netgear genie not working due to IPv6 being enabled","moderationData":{"__ref":"ModerationData:moderation_data:1261914"},"body":"Hi mrichie and chellelee8,
\n\n\n\nPlease try using another device (Android, iOS, another computer) that is connected to the network.
\n\n\n\nRegards,
\n\n\n\nDexter
\n\nCommunity Team
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"182","kudosSumWeight":1,"postTime":"2017-04-06T20:48:59.490-07:00","lastPublishTime":"2017-04-06T20:48:59.490-07:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":17687},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuOHwyLjF8aXwxfDM5OjF8aW50LDEyNjM5NjksMTI2Mzk2OQ","node":{"__ref":"ForumReplyMessage:message:1263969"}}]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"182","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:1263969":{"__typename":"ModerationData","id":"moderation_data:1263969","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1263969":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:266983"},"id":"message:1263969","entityType":"FORUM_REPLY","eventPath":"category:home-wifi-routers/category:home-networking/category:English/community:ejquo23388board:en-home-networking-apps/message:1149039/message:1263969","revisionNum":1,"uid":1263969,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:en-home-networking-apps"},"parent":{"__ref":"AcceptedSolutionMessage:message:1261914"},"conversation":{"__ref":"Conversation:conversation:1149039"},"subject":"Re: Netgear genie not working due to IPv6 being enabled","moderationData":{"__ref":"ModerationData:moderation_data:1263969"},"body":"Hi mrichie and chellelee8,
\n\n\n\n
I would like to follow up and check if you are still experiencing the issue.
\n\n\n\n
Regards,
\n\n\n\n
Dexter
\nCommunity Team
Hi mrichie,
\n\n\n\n
May I know if it worked with your other devices?
\n\n\n\n
Regards,
\n\n\n\n
Dexter
\n\nCommunity Team
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"135","kudosSumWeight":0,"postTime":"2017-04-26T19:40:07.740-07:00","lastPublishTime":"2017-04-26T19:40:07.740-07:00","metrics":{"__typename":"MessageMetrics","views":13025},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuOHwyLjF8aXwxfDM5OjF8aW50LDEyNzM3NDksMTI3Mzc0OQ","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuOHwyLjF8aXwxfDM5OjF8aW50LDEyNzM3NDksMTI3Mzc0OQ","node":{"__ref":"ForumReplyMessage:message:1273749"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1273749":{"__typename":"ModerationData","id":"moderation_data:1273749","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1273749":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:405021"},"id":"message:1273749","entityType":"FORUM_REPLY","eventPath":"category:home-wifi-routers/category:home-networking/category:English/community:ejquo23388board:en-home-networking-apps/message:1149039/message:1273749","revisionNum":1,"uid":1273749,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:en-home-networking-apps"},"parent":{"__ref":"ForumReplyMessage:message:1273155"},"conversation":{"__ref":"Conversation:conversation:1149039"},"subject":"Re: Netgear genie not working due to IPv6 being enabled","moderationData":{"__ref":"ModerationData:moderation_data:1273749"},"body":"It didn't work with any device.
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