Network Map Router Authentication Fail

[CTom]

When I use the Genie App to sign in from an iPhone, all the functions work except the Network App, it spins a while and then I get a message "Router authentication failed".

[DexterJB]

Hi @CTom,

1. Have you tried uninstalling an re-installing the app?

2. Does it behave the same way with your other devices?

3. What is the model number and firmware version of your router?

Regards,

Dexter

Community Team

[uptownvideo]

I get the same exact thing on my iOS devices.  It has never worked.  Please fix.

[DexterJB]

Hi @uptownvideo,

1. May I know what version of iOS your devices are using?

2. What is the model number and firmware version of your router?

3. What version of the NETGEAR Genie app do you have installed?

4. Have you tried uninstalling and re-installing the app?

Regards,

Dexter

Community Team

[uptownvideo]

1) ios 8.4.1

2) Router is C6300 Firmware V1.02.20

3) Genie App is 2.4.18

4) I have tried uninstalling and reinstalling the app with no success.

The app works fine on my Kindle Fire HD

[DexterJB]

Hi @uptownvideo,

The NETGEAR Genie iOS app may have some bugs and has already been reported. Rest assured this is already being worked on. Please make sure to keep it up to date for possible fixes.

Regards,

Dexter

Community Team

[CTom]

I tried uninstalling and reinstalling and rebooting my iPhone 5S. It acts the same on my husbands iPhone too, works if directly connected to the wifi, but not remote. The app on my Desktop works fine.  The router is a R7000 and the firmware is V1.0.4.30. I can sign in remotely and select the router, and then I can use the other features, just not the Network Map... which previously allowed me to control devices of kids when I am not home. 

[DexterJB]

Hi @CTom,

We are currently working on some fixes for the iOS NETGEAR Genie app. All your input are being noted. Please make sure that you keep the app up to date for the possible fixes.

Regards,

Dexter

Community Team

[WAManns]

Hi Dexter,

How are you going with fixing the iOS NETGEAR Genie app? 

I have just downloaded the app after buying a new NETGEAR Modem Router and found that the network map does load giving me the same "Router authentication failed" error like the other users.

Yes the app is up to date and I have the latest iOS on the device.

Can you please advise.

Thank you.

[uptownvideo]

Please fix.  The Genie App was a big seller for me on buying Netgear Gateway. 

[DexterJB]

Hi @ WAManns and  @uptownvideo,

1. What is the model number and firmware version of your NETGEAR device?

2. What version of the NETGEAR Genie app do you have installed?

3. Does the issue persist on your other iOS devices?

4. Have you tried using other devices (computer, Android device)?

Regards,

Dexter

Community Team

[uptownvideo]

My Netgear device is the C-6300 Gateway with the latest firmware. 

The App is the latest iOS version, Version 2.4.22

This does persist on all iOS devices.

It works fine on my Kindles Fire HD.

[Rossmdear]

Add me to this list. Have yet to be able to use this app for anything. Will be forced to return soon as it was one of the reasons I chose this router. Is there a fix forthcoming?