Nighthawk R6900 router and Genie app

[Sethmetal]

After setting up Genie app, I keep getting an error message when trying to load the parental controls in the genie app. I am connected to the internet....

[DexterJB]

Hi @Sethmetal,

1. What is the firmware version of the router?

2. What is the exact error message (please provide a screenshot if possible)?

3. Have you tried using another device (computer, Android, iOS)?

4. Have you tried resetting the device?

Regards,

Dexter

Community Team

[DexterJB]

Hi @Sethmetal,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team