Nighthawk app password timing out

[up4it1023]

Using R7000, updated firmware v1.0.11.136_10.2.120, and iPad iOS v17.1.2.  

I recently upgraded my internet to fiber optic - highly recommend if able! My internet provider changed and I no longer can log into my app. It just times out. Any help would be greatly appreciated!

[FURRYe38]

Factory reset the router and setup from scratch with your mobile device and NH app:

https://community.netgear.com/t5/Nighthawk-App/Nighthawk-app-not-connecting-but-Wi-Fi-works-gt-Try-T...

Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-...

[michaelkenward]

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@up4it1023 wrote:

I recently upgraded my internet to fiber optic - highly recommend if able! My internet provider changed and I no longer can log into my app.

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What bit of kit did the ISP provide for your Internet connection?

You'd usually expect a pretty basic box with a single LAN port on the side. But sometimes they'll deliver a fancy box that gets in the way of the existing router.

[up4it1023]

The modem is a box that's outside my home attached to the garage. A single fiber comes inside and attaches to a CAT5e cable that runs to an ethernet outlet in my office. The router connect to it.

[up4it1023]

I've factory reset this damn router so many times in the past week. It's more work than it's worth.

[FURRYe38]

File a bug report then:

https://community.netgear.com/t5/Nighthawk-App/How-to-report-a-bug-on-the-Nighthawk-App/td-p/2134684...

[michaelkenward]

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@up4it1023 wrote:
I've factory reset this damn router so many times in the past week. It's more work than it's worth.

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Perhaps we could go back to the beginning. So far we haven't tried to dig below the surface.

In your first message you said:

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My internet provider changed and I no longer can log into my app. It just times out.

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How are you logging into the router?

You say "my app". It is usually better to use a wired connection into the router and a web browser and the graphical user interface (GUI).

How do I log in to my NETGEAR wireless router? | Answer | NETGEAR Support

and this:

If you cannot login to your router | Answer | NETGEAR Support

You may be correct on the "more work than it's worth" comment. The R7000 is, after all, an aged device from about a decade ago.

If you have a spiffy new Internet service, this router might be pushed to get the best out of it.