On Mac the Netgear Genie installer downloads every time I connect to the internet.

[SadPatrol]

Hello,

I just reccently bought the Nighthawk X4S and I've noticed a problem. Although I've already downloaded the Genie app the router keeps making me download the installer over and over again. I had to delete over ten copies of the installer off my computer earlier today. I looked though all the setting on both my mac and the genie and I can't seem to find a soluton, it also doesnt seem like anyone on the internet has my problem (google searches). If anyone has any insignt I'd really appreciate it.

Thanks.

[DexterJB]

Hi @SadPatrol,

1. Do you already have the Genie app installed?

2. Does the issue persist every time you open a browser?

3. How many browsers have you tried?

4. Have you tried clearing the browser cache?

5. Does the browser open to the NETGEAR Genie page every time?

Regards,

Dexter

Community Team