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Parental Controls not working (wndr3400v2)
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Parental Controls not working (wndr3400v2)
When I connect to my router via its web interface, it says Parental Controls is disabled. Clicking it, only brings me to the NetGear website for parental controls. I installed the Genie app on both my phone and computer and it shows it as enabled and set to high. However, I can still browse pornography pages on both my phone and computer. I even tried setting a website specifically in the blacklist, but it still allows me to visit the site. I'm not using a bypass account or anything. Not sure if I'm supposed to modify the DNS servers or not or what else I need to do to make this work. It used to work.
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Re: Parental Controls not working (wndr3400v2)
The router just had the default DNS servers from my ISP. I updated them to use the OpenDNS servers and it is now working.
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Re: Parental Controls not working (wndr3400v2)
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Re: Parental Controls not working (wndr3400v2)
Hi @ehicks87,
1. What is the model number and firmware version of the router?
2. Are all devices affected?
3. What is the version of the NETGEAR Genie program/app that you have installed?
Regards,
Dexter
Community Team
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Re: Parental Controls not working (wndr3400v2)
Firmware Version
V1.0.0.52_1.0.81
2. Yes, and it used to work on all devices, not sure when it stopped working, but realized that porn became accessible (when it wasn't a few months ago)
3. Not sure what this applies to, I access netgear via routerlogin.net (that's also where I got the
Firmware Version V1.0.0.52_1.0.81 in the upper right corner after logging in)
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Re: Parental Controls not working (wndr3400v2)
Hi @ehicks87,
The NETGEAR Genie that I am referring to is the desktop program or application that you can install on your device/s to manage the Parental Controls settings. You may download and install it using the link below then check if you are able to adjust the filtering level.
http://netgear.com/home/discover/apps/genie.aspx
Once you have the program/app installed, you can navigate to the Parental Controls settings. In addition, you may also use the link below to manage more settings.
https://netgear.opendns.com/sign_in.php
Regards,
Dexter
Community Team
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