With that said, have you tried uninstalling the app and reinstalling it? Restart the phone after the uninstall.
You put you're on the most most current version. What is it? A number helps for others who have this issue.
Same with your version of ios. What phone version and ios version are you on?
You can also use your broswer to control the router. its not as slick as the app navigation but at least you can still control the app until whatever is causing the issue is resolved. I've had issues with the app before so I tend to just control it with the browser gui. Not ideal for those that like the app.
if your phone and tablet are on this version and you uninstalled and reinstalled. I'd try reinstalling the firmware to your router, factory resetting it, and reinstalling it.
Not sure to understand because the Genie app was perfectly working in AP mode without remote management checked.
So it is a major regression for me as you are not allowing me to use Genie anymore . Can you please confirm with your product manager it is a bug and when it can be fixed? Thanks
You can always contact support but they charge if you're after the 90 days of free support. thats why there's the community forums. To try to help out people past that 90 days.
to contact support you go to mynetgear at the top, register an account, and then register a device. From there you can contact support.
One thing you can try to do, since the R6220 is in AP mode, you could try resetting its lan address to one on the same subnet as your primary router/combo device. So if your combo device is on 192.168.1.1, you could change the address of the R6220 to something like 192.168.1.100.
