Orbi WiFi 7 RBE973
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Re: RAXE500 mobile app shows Internet Offline

Retired_Member
Not applicable

RAXE500 mobile app shows Internet Offline

This recently started happening to me last night.

 

I have the RAXE500 since Jan 2022, and haven't had any issues until last night.  My TV kept disconnecting from the wifi, my sons Nintendo Switch's connectivity started slowing down.  I checked the mobile app and it shows Internet as offline, then a few minutes later it went to online, then back to offline.

 

I rebooted the router, still same issue.  Then I rebooted the Frontier ONT, that helped for about a few hours then the router went back to displaying offline, then online, then offline.

 

I tried rebooting the Frontier ONT again, this time to no avail.  It just keeps going into an offline, online, offline cycle.

 

While the mobile app tells me that its offline, I however can access the Internet using hardwire as well as wireless.  The only issue I have is my smart TV will not connect to the wifi and it is slow for gaming.

 

My download/upload speed from Frontier is supposed to be 500/500MB, I am currently getting 500MB/4MB.

Message 1 of 3
FURRYe38
Guru

Re: RAXE500 mobile app shows Internet Offline

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What CAT# LAN cable are you using between the router and ONT? CAT6A STP is recommended.

 

What mobile platform are you using? Apple or Android? 

FYI:

https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-...

Ensure Local Network is enabled on Apple Devices:

https://community.netgear.com/t5/Orbi-App/Orbi-Web-Page-and-Orbi-app-Access-Status/td-p/2223085/jump...

 

Does the Internet LED on the RAXE appear AMBER when this happens? 

 

Message 2 of 3
Retired_Member
Not applicable

Re: RAXE500 mobile app shows Internet Offline

What Firmware version is currently loaded? V1.0.10.82_2.0.39
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Frontier FIOS.  The back of the ONT says GPON ONT Model: FOG421

What CAT# LAN cable are you using between the router and ONT? CAT6A STP is recommended.  I am using CAT6A.

 

What mobile platform are you using? Apple or Android?  Android

FYI:

https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-...

Ensure Local Network is enabled on Apple Devices:

https://community.netgear.com/t5/Orbi-App/Orbi-Web-Page-and-Orbi-app-Access-Status/td-p/2223085/jump...

 

Does the Internet LED on the RAXE appear AMBER when this happens?  All white lights, no amber or red lights.

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