Received my pre-ordered XR1000 last week and it is still not hooked up, why? It will not detect the internet connection, nor will it detect the internet if I populate the IP manually. Both my R9000 and R7000 detect the internet connection with ease but this new one doesn't work at all. It's also so slow I thought it was bricked at first. The processor is terribly under powered for this DumaOS. It takes forever to load into the unit, then forever to move between sections. I was so excited to finally have a wifi 6 gaming router with DumaOS but the experience thus far with this unit is total disappointment. It shipped with an outdated firmware, so I updated the firmware to see if that would resolve the issues and it did not solve anything. Anyone else pre-order this unit and having nothing but issues?
Feel you pain my old XR700 used to do exactly the same however the XR1000 unit I received does not act this way for me. Maybe one thing to check is IP address of new router vs. device you are connecting it to. The XR1000 (mine) defaults to 192.168.1.1. Is this conflicting with IP address of device it IS connected to? Example cable modem IP is also 192.168.1.1? If so you have an IP conflict ... it will appear to fail to respond. Have you tried connecting to modem offline from a LAN connection (i.e. not connected to internet) and navigate setup screens and apply manual internet settings?
I have tried it all, and still nothing. Funny thing is the older routers even detected an IP conflict and recommended an alternative IP structure. This XR1000 takes forever to come on and detects nothing and does nothing. Doesn’t matter what I do or what setting or IP structure I try. Doesn’t matter if I power cycle the router or my modem or anything. It simply will not detect the internet connection.
I know with my XR450, when I put it on line with any modem, it has to be already online, then I power off the ISP modem for 30 seconds then back on then the XR450 gets connected. Something to try.
@hopsmack wrote: I have tried it all, and still nothing. Funny thing is the older routers even detected an IP conflict and recommended an alternative IP structure. This XR1000 takes forever to come on and detects nothing and does nothing. Doesn’t matter what I do or what setting or IP structure I try. Doesn’t matter if I power cycle the router or my modem or anything. It simply will not detect the internet connection.
This is the first DumasOS router I've owned so there's no previous cache, but just incase I cleared my cache anyway. It doesn't matter, it's just slow. Every single page takes forever to load and usually times out with a "operation taking longer than expected" prompt. Managing this thing is near impossible.
Did you ever get your xr1000 to connect to the internet? I just received mine (12-30-20), and I cannot get it to connect using DHCP, only while putting in a static ip address.
Yes. I did. The interface is slow. QOS Auto setup is painfully slow, every time saves a setting take more time compared to previous routers, changing from , for example, QOS to Geo-Filter takes more time than previous routers, etc.
@TuaPR can you record a video if possible of what you're seeing? I can pass that onto the devs and also have a look and see if there is anything that is impacting it.
First off I am replacing a Nighthawk AC1750 model R6700v2 which I have done a factory reset on and had no problem reconnecting using the Nighthawk App. I did spend about 3 1/2 hours on the phone with tech support on 1-1-21, we installed firmware version 1.0.0.52_1.0.38 which was unsuccessful and waiting a call back. When I try to setup the xr1000 on the Nighthawk app I get to the part checking for internet connection, which times out and brings up not connected to the internet with the options: try again and advanced setup. When I try on my laptop, when detecting internet connection it times out and says I am not connected to the internet with 3 options: (1)Yes, I want the Netgear installation assistant to determine the appropriate settings for my enviroment and configure my router automatically (2)No, I want to cofigure the Internet Connection myself(3) I have saved the router settings in a file and I want to restore to those settings. After selecting YES it times out and wants me to input fixed IP settings.
I can get to the interface. When I get to the internet setup and hit apply I get a message that says: 192.168.1.1 says invalid MAC address. I get this message on all options(default, computer mac, or use this MAC address).
