Connection issues XR500

[Evanfly]

Hi new member here could someone please give me any advice on the following my XR500 is dropping wifi quite frequently(both 2.4 & 5) I have factory reset it (f/w v2.3.2.66) but still the issues remain & my laptop refuses to connect via wifi all together(the only one) although through ethernet it's fine,thank you

[FURRYe38]

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Is Smart Connect enabled? 

Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM.

[Netduma-Fraser]

Sounds like you have Smart Connect disabled, is that the case? Use a WiFi analyzer to find the least congested channels and change to those.

[plemans]

have you tried the new 3.0 firmware? 

https://community.netgear.com/t5/Nighthawk-Pro-Gaming-DumaOS-3-0/Latest-firmware-download/m-p/197692...

If you try it, after installing the firmware, I'd factory reset the router and then do a clean install (not from backup) for the best results. 

[Evanfly]

Hi it's connected to a Huawei HG612 modem I'm UK based BT is my ISP.

2.4g was on auto NOW changed to 6.

5g is on 44.

Smart connect is enabled with both settings turned on

I have a couple of neighbours with the internet as I live on a terrace.

[Evanfly]

Hi how safe is it as I don't want to brick the router as I have no other way of getting online?

[Evanfly]

Can I just check is xr500 v2.3.104 the latest version?

[Netduma-Fraser]

I would recommend disabling Smart Connect and connecting to each individually. Try that first, then you can try the beta if you wish to, shouldn't brick your router at all. Yes that is the latest.

[Evanfly]

Thanks I've tried it with/without smart connect but it's the same funny thing is I never had a problem until now.

[Netduma-Fraser]

Have you tried using the WiFi analyzer?

[Evanfly]

I have used it & made adjustments ref the channels the wifi is still unstable but for the life of me I don't understand why the laptop won't connect pulling my hair out

[plemans]

Is it only the laptop with issues? All the other devices connect/work?

If so, i'd be looking at the wireless chipset in the laptop and not the router. 

[Evanfly]

The laptop is fine afaik I've uninstalled/reinstalled the drivers for the wireless adapter the strange thing is it has connected once or twice so don't really know what the issue is as it shows the network but when it connects it says connected no Internet or says secured.

[Netduma-Fraser]

Have you changed any LAN Settings by any chance on the router at all?

[Evanfly]

No not as far as I know

[FURRYe38]

Your ISP modem has a built in router and wifi. What mode is it operating in? Modem only or router. If router mode, This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem.

[Evanfly]

It is in modem only what's annoying is that it has been working flawlessly for over a year its only since the firmware update its playing up I.e wifi dropouts alot & the laptop doesn't connect anymore over wifi.really frustrating & the wife isn't best pleased either lol

[Netduma-Fraser]

Give your devices reserved IPs in LAN Settings as that may help. On the PC open command prompt, type ipconfig /release wait a few seconds then do ipconfig /renew and see if it sustains a connection.

[Evanfly]

I've tried reserved ips still the same and get the same error unfortunately

[Netduma-Fraser]

Okay upgrade to the beta and do a factory reset and see if it performs better then.

[Evanfly]

Will do thanks for your assistance will get back to you

[FURRYe38]

What happens if you revert FW back to what had been working? 

[Evanfly]

I've found my old Netgear router DGND3700V2 plugged it in and everything is working inc my laptop so I'll reset the xr500 and see what happens

[Evanfly]

Still the same on beta firmware & previous firmware at a loss to what the issue is

[Netduma-Fraser]

It sounds like the bug I'm looking into with Netgear at the moment that is to do with disconnections most likely caused by DHCP. In Settings > Monitoring > Connection Status what does lease obtained/expired say?