Hi new member here could someone please give me any advice on the following my XR500 is dropping wifi quite frequently(both 2.4 & 5) I have factory reset it (f/w v2.3.2.66) but still the issues remain & my laptop refuses to connect via wifi all together(the only one) although through ethernet it's fine,thank you
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. Any Wifi Neighbors near by? If so, how many?
Is Smart Connect enabled?
Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM.
I would recommend disabling Smart Connect and connecting to each individually. Try that first, then you can try the beta if you wish to, shouldn't brick your router at all. Yes that is the latest.
I have used it & made adjustments ref the channels the wifi is still unstable but for the life of me I don't understand why the laptop won't connect pulling my hair out
The laptop is fine afaik I've uninstalled/reinstalled the drivers for the wireless adapter the strange thing is it has connected once or twice so don't really know what the issue is as it shows the network but when it connects it says connected no Internet or says secured.
Your ISP modem has a built in router and wifi. What mode is it operating in? Modem only or router. If router mode, This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT Couple of options, 1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly. 2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem.
It is in modem only what's annoying is that it has been working flawlessly for over a year its only since the firmware update its playing up I.e wifi dropouts alot & the laptop doesn't connect anymore over wifi.really frustrating & the wife isn't best pleased either lol
Give your devices reserved IPs in LAN Settings as that may help. On the PC open command prompt, type ipconfig /release wait a few seconds then do ipconfig /renew and see if it sustains a connection.
It sounds like the bug I'm looking into with Netgear at the moment that is to do with disconnections most likely caused by DHCP. In Settings > Monitoring > Connection Status what does lease obtained/expired say?
