- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Re: Getting half my service speed through XR700 - Xfinity Gigabit
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Getting half my service speed through XR700 - Xfinity Gigabit
Thanks in advance for any assistance.
Just purchased an XR700 a few days ago, having a problem where I'm only achieving half the speeds through the router. When im directly hardwired to my modem it's all gravy.
I've removed all other hardwired devices and disabled wireless radios, so the router is exclusive to the computer. I've tried disabling QOS through the hamburger menu in the QOS page and have "Share excess" enabled.
I've attached screenshots of speedtests ran via modem and router. Screenshots are from fast.com because that just so happened to be the last site I tried before deciding to post on these forums. I've also tried speedtests from other sites (speedtest.net, fast.com, speedof.me, google fiber test, dslreports) in both scenarios (Hardwired to Modem, Hardwired to router with no other devices) and get the same results.
I'm currently on firmware 1.0.1.8. I was having issues with 1.0.1.20 with R-apps not loading, I read on another thread downgrading would resolve and it has for me.
My modem is a Motorola MB8200 Docsis 3.1.
Thanks again.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Getting half my service speed through XR700 - Xfinity Gigabit
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Getting half my service speed through XR700 - Xfinity Gigabit
Thanks for your response. My modem and router are new and don't have the previous hardware anymore.
All other speed test sites reported the same numbers. Speedtest.net was connected to the same server under both tests and still experiencing half speeds connected through router.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Getting half my service speed through XR700 - Xfinity Gigabit
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Getting half my service speed through XR700 - Xfinity Gigabit
Ok i'm on it. Also, can you please check your PM.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Getting half my service speed through XR700 - Xfinity Gigabit
@Netduma-Fraser wrote:
Reason I mentioned that is it can take a few days for the router to sync with the network and that speeds it up. Could you set it to the MAC address of the modem? If you start the setup wizard from settings again - no need to complete it, just get to the speedtest - what does it estimate there?
It's reporting my proper service speeds of 938 down/40 up. I stopped there.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Getting half my service speed through XR700 - Xfinity Gigabit
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Getting half my service speed through XR700 - Xfinity Gigabit
@Netduma-Fraser wrote:
Responded to PM. Okay so the router is getting near enough expected speeds so it's not getting through to the devices, could you provide a screenshot of the table view of Device Manager please?
Ok will do. If you can allow me to do this later today. I definitely want to ge this resolved but work duty calls right now. I hope you can bare with me.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Getting half my service speed through XR700 - Xfinity Gigabit
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Getting half my service speed through XR700 - Xfinity Gigabit
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Getting half my service speed through XR700 - Xfinity Gigabit
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Getting half my service speed through XR700 - Xfinity Gigabit
@Netduma-Fraser wrote:
That's what I was looking for, thanks. Do you have any other devices you can test with at all? If you use 5GHz WiFi can you achieve higher speeds close to the router?
Here is what I tried today. Might be getting close to a return unfortunately. I see other threads with the same issue, any idea if this is a known issue being worked on?
1. Hardwired speedtest via second computer (Macbook). First computer was a PC running Windows 10. Wi-Fi Radios off, all other hardwired devices unplugged.
- Macbook hardwired to modem = Full service speeds; >900 Mbps DL.
- Macbook hardwired to router = Half service speeds; <500 Mbps DL.
- PC hardwired to modem = Full service speeds; >900 Mbps DL.
- PC hardwired to router = Half service speeds; <500 Mbps DL.
2. 5ghz speedtest 2 feet from router. Wi-Fi Radio back on.
- iPhone, iPad, Macbook = Half speeds; <500 Mbps DL.
3. Purchased another modem (CM1000 Docsis 3.1), activated it.
- PC/Macbook hardwired to modem = Full service speed; >900 Mbps DL.
- PC/Macbook hardwired to router = Half speeds; <500 Mbps DL.
- iPhone, iPad, Macbook 5ghz to router = Half speeds; <500 Mbps DL.
4. Updated firmware of XR700 back to current 1.0.1.20 and factory reset.
- Setup wizard speedtest = 940 Mbps DL, 41 Mbps UL.
- PC/Macbook hardwired to router = Half speeds; <500 Mbps DL.
- iPhone, iPad, Macbook 5ghz to router = Half speeds; <500 Mbps DL.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Getting half my service speed through XR700 - Xfinity Gigabit
@dhillonovzki wrote:
@Netduma-Fraser wrote:
That's what I was looking for, thanks. Do you have any other devices you can test with at all? If you use 5GHz WiFi can you achieve higher speeds close to the router?Here is what I tried today. Might be getting close to a return unfortunately. I see other threads with the same issue, any idea if this is a known issue being worked on?
1. Hardwired speedtest via second computer (Macbook). First computer was a PC running Windows 10. Wi-Fi Radios off, all other hardwired devices unplugged.
- Macbook hardwired to modem = Full service speeds; >900 Mbps DL.
- Macbook hardwired to router = Half service speeds; <500 Mbps DL.
- PC hardwired to modem = Full service speeds; >900 Mbps DL.
- PC hardwired to router = Half service speeds; <500 Mbps DL.
2. 5ghz speedtest 2 feet from router. Wi-Fi Radio back on.
- iPhone, iPad, Macbook = Half speeds; <500 Mbps DL.
3. Purchased another modem (CM1000 Docsis 3.1), activated it.
- PC/Macbook hardwired to modem = Full service speed; >900 Mbps DL.
- PC/Macbook hardwired to router = Half speeds; <500 Mbps DL.
- iPhone, iPad, Macbook 5ghz to router = Half speeds; <500 Mbps DL.
4. Updated firmware of XR700 back to current 1.0.1.20 and factory reset.
- Setup wizard speedtest = 940 Mbps DL, 41 Mbps UL.
- PC/Macbook hardwired to router = Half speeds; <500 Mbps DL.
- iPhone, iPad, Macbook 5ghz to router = Half speeds; <500 Mbps DL.
I should add I've also tried all scenarios above with the following router settings:
1. QOS enabled and disabled,
2. Traffic prioritazion enabled and disabled.
3. Changing router MAC to Modem MAC.
4. Changed NAT to open.
5. Disabled Link aggregation.
6. Set Antibuffer bloat to Never/Always/High Priority.
7. Enabled/Disabled Share Excess.
8. The PC "Device type" to computer.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Getting half my service speed through XR700 - Xfinity Gigabit
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Getting half my service speed through XR700 - Xfinity Gigabit
The last test I did was upgrading to .20 and factory reseting. I guess theres nothing else to test out?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Getting half my service speed through XR700 - Xfinity Gigabit
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more