So I can't get call of duty ping heat map to load. No servers show up in the map. But when I target other games servers will show up on the map. No idea where to start to fix this issue?
Nothing you need to do on your side, we need to do a cloud update for it. We're just fixing up the tool needed to do so, hopefully we'll be able to get an update out today but if not then tomorrow.
It won't impact your ability to use the Geo-Filter to force servers though.
I purchase the xr1000 over the weekend. All game servers are working on the ping heatmap except the warzone/ cod servers. It's the only game I play. I can't use the geo filter because I have no clue where the best servers are to mark them on the map. Any fix?
It needs a cloud update which we'll do as soon as we can, it will not affect your ability to use the Geo-Filter to connect to the best/lowest ping servers. The best servers will be those that are closest too you.
Anyone elses Ping Heatmap not working. None of the servers at all are showing up. Ive re synced, rebooted router and turned off and on to no avail. Anyone else's not working?
It looks like we need to push a cloud update, I'll speak to the team and we'll try to get that done today. You should see servers back on Ping Heatmap later today.
I just got my new xr1000 router today.... It's been 6 hours now and I've only had a headache. So far, at least the geofilter has managed to set my location. Of course, nothing else happens. The ping heatmap doesn't work either, and it doesn't even include Valorant... Well, in my own opinion, this router probably won't even reach the medium gaming router. But by no means high-end (but of course the price show that). Not to mention having to wait minutes to change 1-1 settings, a long seconds to move from one menu item to another. Big disappointment. And even though I've been on the line with advanced support for more than 2 hours, of course they can't help. For this kind of money, I shouldn't have to wait for constant synchronization. Because as I read the forums, this is the problem many times. But that doesn't help in most cases either.
Sorry to hear your experience hasn't been so smooth with the XR1000.
Could you clarify exactly what the problems you're facing are?
Regarding Ping Heatmap, I've spoken to the team and we'll see if we can get Valorant added for you. I suspect the reason it hasn't already been added is because all of the information for server locations and ping is available in the game.
What game are you trying to filter in Geo-filter? What are you seeing on the map when you boot up the game after adding it to Geo-filter? If you haven't already, it'd be worth having a read through this guide on setting up Geo-filter:
