Hello all. I’ve been using my xr500 for a while with no issues (finally), but the resets have been becoming more necessary recently to keep it connected to the internet so I upgraded to the xr1000. This has been fraught with problems. I used the exact same channels as before but just about every hot connects at a slower bandwidth. The really strange ones are the iPhones which would always connect to 5ghz with smart connect on before but now just stay on 2ghz even though they’re physically close to the router. My LG tvs internal app to YouTube struggled a bit as well. However the possible deal breaker to return this thing is my ps5. It consistently gave me a “possible security error” when trying to connect. I changed the security to a different setting and it worked for a brief time but restarting the ps5 always drops it off the network. If I put the ps5 in automatic band mode (instead of 5ghz) it connects fine but this was never ever an issue with the xr500. Any ideas what’s going on here? Since the xr500 was not broken but only slightly showing some signs of age I will have no problem going back to it as it current has far superior performance for me over the xr1000. Thanks for any help…
If your noticing similar problems across two different model routers, possible you have a mis configuration or environment problem.
What Firmware version is currently loaded? What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the size of your home? Sq Ft?
How do you have Wireless settings under Basic and Advanced configured?
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz. Any Wifi Neighbors near by? If so, how many?
I'm using channel 1 and 40 with AX, OFDMA, Beamforming and MIMO all enabled. 40Mhz coexistence only on 2.4Ghz on my 1000.
It updated to the latest .64 on the xr1000 when I installed it. The xr500 hasn’t had a firmware update in a while but it’s the latest as well. I had all my settings the same as you below but I also tried disabled ax features. I left the xr1000 in auto mode (and lowered the 5ghz bandwidth to enable that) but I routinely use a network analyzers and funnily enough it picked the exact same channels I had for the xr500, namely 36 for 5 ghz which is the problem channel. I just reinstalled the xr500 with the same channel and all my previously mentioned problems went away. iPhones connect to 5ghz with over 500 Mbps down (I get around 780 at the modem) and the ps5 connects immediately and has around 400 Mbps down from its internal test. Also- I’m using the same netgear cm600 modem I’ve always had with my Comcast cable IP in the states. Thanks
Hi Fraser- this seemed to do the trick. Funny how that’s the one speed regime for 5ghz I did not try. Although the ps5 bandwidth is still a bit slower than the xr500 (~100mbps vs ~300) it at least connects automatically now. Any other ideas as to why that may be?
Well I’m able to run the auto optimize QoS settings feature now so the percentages are way different than what the xr500 had. I have a very asymmetric IP connection at 800mbps down 25 up so I had 60% for dl and ul before but now it’s 50&99 respectively. But I still have it on auto detect QoS and share throughput on the traffic allocation feature, so the specific amount the console is set to shouldn’t matter unless my network bandwidth is saturated I would think. Am I missing something?
Congestion Control will affect your speeds through the speed test so if you set your bandwidth then adjust manually you should be able to get the speeds up again but you don't need that much speed for gaming
Hi Fraser- the same ps5 issue came back this morning. I still have it set to 2400 Mbps on the 5ghz channel. The ps5 itself says “the security method might not be correct”. Is there an other setting that needs to be changed or turned off completely? If memory serves the ps5 was supposed to support WiFi 6 so this is quite disheartening. Thanks for any help
It was always wpa2. I just changed it to wpa+wpa2 and it connected but then I restarted the ps5 since that’s the key problem, it going into sleep mode or restarting and not connecting, and sure enough it would not connect to my network. I have ax features disabled as well which seemed to possibly help earlier but I’m starting to doubt that actually helped.
iPhones typically get 400-550 Mbps depending on where they are in the house. They never seem to need to downgrade to 2.4ghz. 2017 Lg tv doesn’t seem to be able to bind channels so YouTube usually connects at around 100 Mbps. Xbox and ps5 usually get 200-350 Mbps, sometimes more. These are all speeds from the xr500, which I’ve switched back to for the time being.
Hi Fraser, I finally got a chance to disable armor and it didn’t really help the ps5 connection. It still does not want to connect with the same possible security setting warning. I’m pretty close to returning the xr1000. Any last ideas?
Could you please go to Settings -> Setup -> LAN Setup and try reserving an IP address for the PS5. Ideally, give it an address that's outside of the DHCP range, you can see what this is a bit further up in the page.
After that, see if it can maintain a connection after a reboot.
Does the PS console connect ok using a ethernet connection to the XR1000?
Possible that the PS console wifi device could be faulty. I've seen some consoles not have good wifi devices or connect or operate well over there wifi adapters.
I haven’t tried that, but besides not really being a long term option, the xr500 connects to the ps5 flawlessly with an almost constant 100% signal strength (it’s directly above the console). This applies to the static IP suggestion as well- the xr500 didn’t need this but I can try it.
And you set XR1000 wifi settings to same as XR500? Disable AX mode on the 1000 router as well?
@niewiado wrote: I haven’t tried that, but besides not really being a long term option, the xr500 connects to the ps5 flawlessly with an almost constant 100% signal strength (it’s directly above the console). This applies to the static IP suggestion as well- the xr500 didn’t need this but I can try it.
