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Re: XR1000 + CM1000 Increased Ping in COD
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Re: XR1000 + CM1000 Increased Ping in COD
- No ping showing at all on the geofilter page.
- No VPN.
- DHCP set to .100-.200.
- Adblocker disabled
- Solo search
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Re: XR1000 + CM1000 Increased Ping in COD
Please post a copy and paste of the modems event log page.
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Re: XR1000 + CM1000 Increased Ping in COD
Power levels are good. Seeing some Correctables, though small, should be mostly zeros.
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
https://highspeed.tips/docsis-events/
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Re: XR1000 + CM1000 Increased Ping in COD
I had them do a remote test early this morning. They said things looked fine on their end. Do I need to have a tech come to my house before I proceed?
EDIT: A tech was here a few months ago setting up a phone line with a separate, ISP-issued, modem. We no longer use that modem but havent started the return process yet. Could that have something to do with it?
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Re: XR1000 + CM1000 Increased Ping in COD
Yes and reference the info I posted about the logs.
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Re: XR1000 + CM1000 Increased Ping in COD
Will do. I'll get that scheduled now. Thanks.
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Re: XR1000 + CM1000 Increased Ping in COD
Deep Sigh... https://gyazo.com/5af872cbf57177a0c680e028c660d143
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Re: XR1000 + CM1000 Increased Ping in COD
Get on site tech. Logs show otherwise.
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Re: XR1000 + CM1000 Increased Ping in COD
I'll report back with the results on Friday afternoon or evening once I've reset my network. Thanks for your help thus far.
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Re: XR1000 + CM1000 Increased Ping in COD
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Re: XR1000 + CM1000 Increased Ping in COD
Sounds like a better direction on the ISP side.
What speeds do you pay for UP and down?
My XR450 and XR1000 both handle my 1G/50Mbps just fine here.
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