× NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
× Introducing the new Orbi 770 Series Mesh System. To learn more click here.
Orbi WiFi 7 RBE973
Reply

Re: XR1000v2 - 2 Wired devices keep randomly showing offline in Device Manager + Other Issues

zeth07
Aspirant

XR1000v2 - 2 Wired devices keep randomly showing offline in Device Manager + Other Issues

I recently got the XR1000v2 and when I was trying to set it up on all my devices and label them correctly so I knew what was what to monitor if random things would take up bandwidth, I was noticing that 2 of the devices that I have wired would randomly keep going offline while viewing the Device Manager on the router web page.

One is a Verizon LTE extender to help my phone service cause it's old, so it should be on at all times so it doesn't drop out.

The other is a Philips Hue Bridge for smart lights, which I imagine should also always be on.

As far as I can tell these devices are ON but for whatever reason the Device Manager keeps showing them as going online and offline repeatedly.

I've also had an issue where in the Connection Benchmark if I try to do Run Test it doesn't actually do anything!

And another issue I have is that sometimes the page will say that my router disconnected and I'm supposed to wait for it to come back up and page to refresh, meanwhile I'm still online like watching a stream so I know the router didn't actually go offline. And other times the router page just straight up stops working even trying to get to it.

EDIT: I also just ran a bufferbloat test and it is somehow WAY WORSE than my previous router and the bufferbloat test was the whole reason I wanted to try a better router which this one was recommended to SOLVE THAT PROBLEM and yet it went from an A to C. How do I fix this?

Message 1 of 4
Netduma-Fraser
NetDuma Partner

Re: XR1000v2 - 2 Wired devices keep randomly showing offline in Device Manager + Other Issues

It switches to offline when there is no active traffic and will switch back on when there is, it has no affect on the functioning of said device.

What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g. XR in its DMZ, modem/bridge mode

Access via the IP instead 192.168.1.1 or 10.0.0.1 and see if it happens less.
Message 2 of 4
zeth07
Aspirant

Re: XR1000v2 - 2 Wired devices keep randomly showing offline in Device Manager + Other Issues

The modem is the Hitron CODA as it is one of the accepted modems my ISP allows. I'm not sure what you mean by how it is setup other than just connecting it with the ethernet cable to this router and then those particular devices are also ethernet connected.

They are both still randomly changing from online to offline even using the IP address version instead. I guess as long as they are functioning correctly it's fine but I was curious why it would do that so thank you.

But I had some other issues that I edited my post with, but it seems like the connection test finally decided to work.

However when I ran the bufferbloat test on another website I got a really bad "C" rating even though the entire point of buying this router was because it was recommended to solve that very problem when my previous router got an "A" but said it still had issues with bufferbloat. How could this one possibly be worse?

Some of the numbers I'm seeing on the Connection Test don't even make sense for how bad they are. Like this router is somehow worse than the previous router I had even though this is supposed to have all the bells and whistles to fix things and my other router was much cheaper with less features.

zeth07_0-1734735581907.png

 

Message 3 of 4
Netduma-Fraser
NetDuma Partner

Re: XR1000v2 - 2 Wired devices keep randomly showing offline in Device Manager + Other Issues

You can ignore what I said about the modem, that's only applicable if you're not using a pure modem.
The online/offline won't stop happening, it's just for the reason I mentioned. The IP address was for the interface saying about reconnecting. I can't see your picture until it has been moderated but the results are from using a different provider and depending on what the server is they put you on your results may differ.

Without changing anything you will get bad results, you need to adjust Congestion Control and run the test on the other site, keep experimenting with the percentages until you find what works the best.
Message 4 of 4
Top Contributors
Discussion stats
  • 3 replies
  • 381 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi 770 Series