× Introducing the Orbi 970 Series Mesh System with WiFi 7 technology. For more information visit the NETGEAR Press Room.
Orbi WiFi 7 RBE973
Reply

Re: XR500 & EX8000

psykixx
Star

XR500 & EX8000

So.. I got totally cheesed off trying to get a reliable ethernet backhaul working with my Orbi system and returned it.

 

I purchased an XR500 and a EX8000 which I use as an AP. All working great 🙂

 

However... in the network map on the XR500, any wireless devices connected to the EX8000 show as wired devices.

 

Is this something that will be addressed in a firmware update?

Model: XR500| Nighthawk Pro Gaming Router
Message 1 of 10
Netduma_Jack
NetDuma Partner

Re: XR500 & EX8000

Ah that's interesting, thank you for letting us know. I've added it to our roadmap under usability fixes. I can't promise when we would do this, but it's on the list!

Message 2 of 10
Retired_Member
Not applicable

Re: XR500 & EX8000

@Netduma_Jack Can you add fixing google play services not being accessible when the XR500 and nighthawk extenders EX8000/EX7800 are in mesh mode?

Message 3 of 10
Netduma-Fraser
NetDuma Partner

Re: XR500 & EX8000

Its only not accessible when in that state? What about when connecting direct to the XR500, does it work properly then?
Message 4 of 10
Retired_Member
Not applicable

Re: XR500 & EX8000

@Netduma-Fraser That's correct. Even if I connect to the SSID of the XR500 by being closest to it and connecting with a full strength signal vs the EX8000/7800 I am unable to access google play services. With the XR500 as a stand alone it works. Mesh, it doesn't work. Also as a test I've tried using the EX8000/7800 as an Access Point with a wired connection to the XR500, it breaks google play services again. This happens if I connect to the SSID of the XR500 or the EX8000/7800 running in AP mode. There is something the XR500 does not like about having those extenders connected to it in any mode.

Message 5 of 10
Netduma-Fraser
NetDuma Partner

Re: XR500 & EX8000

Interesting thanks we'll look into it. If you change DNS on the XR500 does it work then?
Message 6 of 10
Retired_Member
Not applicable

Re: XR500 & EX8000

@Netduma-Fraser Funny you ask that. I was using OpenDNS and thought it was the problem and I may have had things too restrictive so I swapped over to my ISPs DNS servers and that didn't work either. I believe I've even used Googles DNS servers as well with the same result. But if you put those two devices in a mesh and use any android device, you will not be able to even access the play store. I've seen at least one other person in the forums with this issue so I know it's not just a one off.

Message 7 of 10
Netduma-Fraser
NetDuma Partner

Re: XR500 & EX8000

Thanks for the extra information, we'll look into it!
Message 8 of 10
Retired_Member
Not applicable

Re: XR500 & EX8000

@Netduma-Fraser Curious to see if you guys were able to replicate the issue.
Message 9 of 10
Netduma-Fraser
NetDuma Partner

Re: XR500 & EX8000

I can reproduce the original issue but haven't been able to reproduce the second part of the issue just yet. I'll send you a PM.
Message 10 of 10
Discussion stats
  • 9 replies
  • 2868 views
  • 0 kudos
  • 4 in conversation
Announcements

Orbi WiFi 7