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Re: XR500 can't hard reset, no wifi or access

sev7nflow
Guide

XR500 can't hard reset, no wifi or access

When I returned from vacation today my XR500 router was not working. I tried connecting to directly the modem and it works fine.

 

I tried hard resetting the router pressing it for over 15 seconds with both the power on/off, then trying the 30-30-30 with no success. The router does not reset and I am unable to connect to it via wifi or wired connection. I can't log into the routerlogin.net or 192.168.1.1.

 

What gives? All of a sudden the router just stopped functioning. Please help!

Model: XR500|Nighthawk Pro Gaming Router
Message 1 of 10

Accepted Solutions
plemans
Guru

Re: XR500 can't hard reset, no wifi or access

Are any lights on? 

What color is the power led? 

 

You can try recoving it with tftp or nmrpflash.
are you on windows? if so, follow this guide
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
just make sure you enable tftp
https://www.thewindowsclub.com/enable-tftp-windows-10

and here's a video walk through using a tftp client. Use the built in one for windows 10 though. the video is more of an example of how its done.
https://www.youtube.com/watch?v=R9DLrLQrpaw

and if that doesn't work, you can try using nmrpflash
https://github.com/jclehner/nmrpflash

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.

View solution in original post

Message 3 of 10

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Netduma-Liam
NetDuma Partner

Re: XR500 can't hard reset, no wifi or access

Sorry to hear this!

 

If you unplug it from power for a couple of hours to let residual power drain, are you then able to get interface access again once you reconnect it to power?

 

If not, I'd suggest opening a ticket directly with NETGEAR at support.netgear.com.

Message 2 of 10
plemans
Guru

Re: XR500 can't hard reset, no wifi or access

Are any lights on? 

What color is the power led? 

 

You can try recoving it with tftp or nmrpflash.
are you on windows? if so, follow this guide
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
just make sure you enable tftp
https://www.thewindowsclub.com/enable-tftp-windows-10

and here's a video walk through using a tftp client. Use the built in one for windows 10 though. the video is more of an example of how its done.
https://www.youtube.com/watch?v=R9DLrLQrpaw

and if that doesn't work, you can try using nmrpflash
https://github.com/jclehner/nmrpflash

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 3 of 10
sev7nflow
Guide

Re: XR500 can't hard reset, no wifi or access

when i plug it in, the power and ethernet cables when plugged in flash white, but there is no other lights on

 

to recover via your method, do i need to be able to connect it to a computer? I cannot even hardwire connect to a computer 

Message 4 of 10
plemans
Guru

Re: XR500 can't hard reset, no wifi or access


@sev7nflow wrote:

 

 

to recover via your method, do i need to be able to connect it to a computer? I cannot even hardwire connect to a computer 


Read through the guide and watch the video. It tells you about setting up the pc/laptop with a static ip address and trying to force the firmware to the router. 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 5 of 10
sev7nflow
Guide

Re: XR500 can't hard reset, no wifi or access

sweet! this worked! every time i power on/off the router do I need to do this? Or am i set  now?

Message 6 of 10
plemans
Guru

Re: XR500 can't hard reset, no wifi or access

It should work fine now. Its usually just for recovering when something was corrupted or booting up wrong. 

If you mark it solved, it might help the next person

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 7 of 10
plemans
Guru

Re: XR500 can't hard reset, no wifi or access

And glad to see if fixed it!
Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 8 of 10
sev7nflow
Guide

Re: XR500 can't hard reset, no wifi or access

Thanks so much! saved me from runniung out abnd buying a new router!

Message 9 of 10
FURRYe38
Guru

Re: XR500 can't hard reset, no wifi or access

Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-rout...
Enjoy. 📡

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CBR750 Modem | Wifi Router CBR750(v.7) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

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