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XR700 Log - Issues?

wildkinglion
Aspirant

Re: XR700 Log - Issues?

Just go my xr700 a couple of days ago, and I am having the exact same long log issues...
[DumaOS] No wifi metadata for mac 
[DumaOS] Error parsing line in ARP table:

Any word of a fix or what is causing this?
Message 26 of 36
slompochomp
Guide

Re: XR700 Log - Issues?

No news yet, but you can deselect the DumaOS at the bottom if you don't wish to see it for now.
I am just taking a guess here but it looks like a MAC ID lookup for the Device Manager so that when you connect a new device it will look up the MAC ID and resolve the correct device name, but I am guessing it is still in the works hence the Logging.
2018-11-13 (5).png

Message 27 of 36
Netduma-Fraser
NetDuma Partner

Re: XR700 Log - Issues?

wildking, you don't need to be worried by the entries in the log file. They are quite verbose and are primarily aimed at the developers for debugging issues. The lines you're seeing should not impact the performance of your router.
Message 28 of 36
TANOLIS
Aspirant

Re: XR700 Log - Issues?

If they are vervose and intended to help developer's, they should be stopped at NETGEAR lab's. Why to pay hafty price and become a potential tester for a router ? 

 

The latest and greates firmware disconnect internet at least once a day. Here is the proof;

[Internet disconnected] Monday, November 12, 2018 09:55:13

 

Not to mention, a continous repeat of developer's verbose debugging check;

 

DumaOS] No wifi metadata for mac '01:00:5e:7f:ff:fa', Monday, November 12, 2018 09:55:48
[DumaOS] No wifi metadata for mac '9c:eb:e8:91:30:0b', Monday, November 12, 2018 09:55:48
[DumaOS] No wifi metadata for mac '01:00:5e:00:00:16', Monday, November 12, 2018 09:55:48
[DumaOS] No wifi metadata for mac '00:22:6b:85:71:e8', Monday, November 12, 2018 09:55:48
[DumaOS] No wifi metadata for mac '01:00:5e:00:00:fb', Monday, November 12, 2018 09:55:48
[DumaOS] No wifi metadata for mac 'ff:ff:ff:ff:ff:ff', Monday, November 12, 2018 09:55:48
[DumaOS] No wifi metadata for mac '01:00:5e:7f:ff:fa', Monday, November 12, 2018 09:55:48
[DumaOS] No wifi metadata for mac '9c:eb:e8:91:30:0b', Monday, November 12, 2018 09:55:48
[DumaOS] No wifi metadata for mac '01:00:5e:00:00:16', Monday, November 12, 2018 09:55:32
[DumaOS] No wifi metadata for mac '00:22:6b:85:71:e8', Monday, November 12, 2018 09:55:32

 

Ohh.. and on the performance, new firmware actually degrades the performance.

 

My suggestion - If you like the hardware, Just stay with initial framework.

 

Model: XR700| Nighthawk Pro Gaming Router
Message 29 of 36
Netduma-Fraser
NetDuma Partner

Re: XR700 Log - Issues?

Netgear have always included visible logs to customers. You can disable DumaOS logs under the log in Settings. I've already let the Netgear developers know about the disconnects so hopefully they'll have a resolution soon. If a previous firmware works better for you do change to that instead.
Message 30 of 36
Altsai
NETGEAR Expert

Re: XR700 Log - Issues?

 I guess something related to these info are N/A (while you don't have wifi clients connected to XR700)

 

 

Model: XR700| Nighthawk Pro Gaming Router
Message 31 of 36
Netduma_Jack
NetDuma Partner

Re: XR700 Log - Issues?

Hi everyone,

 

I just got wind of this thread. So I've got a response from the developers:

 

"The log panel should be ignored by customers. Since it is causing support issues we will probably remove it in future versions. Every message in this thread in benign. The "warnings" and "errors" are simply letting the developers know that we are getting unexpected parse lines (which is very normal!). They have absolutely no impact on the routers performance. In fact this section is about detecting when a device goes offline and has nothing to do with Internet traffic / performance / disconnects, IPv6, etc -Iain "

 

Message 32 of 36
Altsai
NETGEAR Expert

Re: XR700 Log - Issues?

Got beta FW which can fix the issue. Suggest you can contact NTGR team for the beta FW.

Model: XR700| Nighthawk Pro Gaming Router
Message 33 of 36
Jrac86
Aspirant

Re: XR700 Log - Issues?

What version of beta firmware did you get? Can you share it? I opened a support ticket with Netgear for some issues I was having and requested any beta firmware, but they have not responded and it's almost been a week.
Message 34 of 36
Talontedd
Apprentice

Re: XR700 Log - Issues?

I am not using beta. I am using the previous version. This has performed well while waitimg on nexr firmware version release.

Model: XR700| Nighthawk Pro Gaming Router
Message 35 of 36
Netduma_Jack
NetDuma Partner

Re: XR700 Log - Issues?

Do you have a Case ID @Jrac86 ? We can chase this up for you with NETGEAR.

Message 36 of 36
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