Xr1000, DumaOS ping heatmap and connection benchmark not working

[JrThePilgrim]

Ive been having issues with lag in game, when I went in to DumaOs the Heatmap wont let me ping, Ping isnt even an option for me to click its a dull red, connection benchmark loads but then does nothing been at this for about 3 hrs now. HELP ME!!!!! rebooted router, factory reset router, turned anything off in multiple browsing apps that could be causing the issue. 

[FURRYe38]

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

What browser is being used? Try MS Edge or Firefox? 

[Netduma-Fraser]

Just to double check is the WAN/internet port of the XR connected to a LAN port on your ISP modem/router? Usually this happens when they haven't been connected together properly