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Orbi WiFi 7 RBE973
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xr500 slow mbps

kenyz-21
Aspirant

xr500 slow mbps

i cant use my internet speed i test it on speedtest.net but i only have 5-6mbps and originally i have a 1gpbs here in japan when i use my old router my internet speed was like 624mbps 

Model: XR500|Nighthawk Pro Gaming Router
Message 1 of 11
FURRYe38
Guru

Re: xr500 slow mbps

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

 

Wired or wireless speed testing? 

Message 2 of 11
Netduma-Fraser
NetDuma Partner

Re: xr500 slow mbps

Are you testing using an ethernet cable and have you disabled QoS in Anti-Bufferbloat options? Sometimes it can take time for the modem to adjust to a new router, during that time the speed can be slower. You could give the XR500 the MAC address of the previous router in Internet Setup and this may resolve it.
Message 3 of 11
kenyz-21
Aspirant

Re: xr500 slow mbps

yup im using cat7 ethernet cable and i disabled the QoS and options in anti bufferbloat. i didt try the MAC address of my previous router but im gonna try it now tnx for advice 

Message 4 of 11
kenyz-21
Aspirant

Re: xr500 slow mbps

yup im using cat7 ethernet cable and i disabled the QoS and options in anti bufferbloat. i didt try the MAC address of my previous router but im gonna try it now thanks for advice 

Model: XR500|Nighthawk Pro Gaming Router
Message 5 of 11
kenyz-21
Aspirant

Re: xr500 slow mbps

i dont understand sir but i am using cat7 ethernet cable and i have hikari internet here in japan 

Model: XR500|Nighthawk Pro Gaming Router
Message 6 of 11
FURRYe38
Guru

Re: xr500 slow mbps

What Firmware is currently loaded?
What is the Manufacturer and model# of the ISP modem the NG router is connected too?

Message 7 of 11
Netduma-Fraser
NetDuma Partner

Re: xr500 slow mbps

Did you try the MAC address suggestion I gave you?
Message 8 of 11
kenyz-21
Aspirant

Re: xr500 slow mbps

i tried it but it didnt work i try my speed test in my old router i got this speed in speed test but in my netgear xr500 i only have 20-50 mbps by the way i am using PPPoE60916685_2363009600601088_797646998202220544_n.jpg

Message 9 of 11
FURRYe38
Guru

Re: xr500 slow mbps

Can you configure the modem to use PPPoE then reconfigure the XR router for DHCP on the WAN side? Might do a factory reset after the modem is configured. 

Message 10 of 11
Netduma-Fraser
NetDuma Partner

Re: xr500 slow mbps

Try the PPPoE suggestion above, also could you take a screenshot of the device manager table view as well as your QoS settings please.
Message 11 of 11
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