Nighthawk A12 don't detect the HDD attach to the USB port

[Lach]

Hello. I have a small problem with my Nighthawk A12 or RAx 120. Everything was fine until today I try to access to my files with my app ReadyCloud ( the same problem occurred when I use and web page readycloud.netgear.com)and I was surprised when I can't see my files. I can see the router Ax 12 but not my files because hdd attached to my router is Invisible. i have attach the Hdd WD to USB port 1 on my router.
There is no problem when I want to transfer my files through my home network. my PC can see HDD attached to the router. Thanks

[Christian_R · Accepted solution]

Hi Lach, 

May you try reverting to the previous firmware version and letting us know if there are any improvements. 

https://kb.netgear.com/000061718/RAX120-Firmware-Version-1-0-1-118-Hot-Fix

Christian 

[Christian_R]

Hello Lach, 

What firmware version is your router currently on? Have you had a chance to reboot the router? 

Christian 

[Lach]

Hi. I update it with the last firmware 1.0.1.122. I restart the router but is the same. I think the last firmware causes the problem. The app and website readycloud doesn't detect the hdd attach to the router. Thanks

[Lach]

When I go to the website and click on the router show No volume or USB disks

[Christian_R · Accepted solution]

Hi Lach, 

May you try reverting to the previous firmware version and letting us know if there are any improvements. 

https://kb.netgear.com/000061718/RAX120-Firmware-Version-1-0-1-118-Hot-Fix

Christian 

[Lach]

Ok. I will. Thanks

[Lach]

Hello. I downgraded the firmware from v 1.0.1.122 to v1.0.1.122 and now I can see my hdd, my folders and files. Looks like the problem is in the new firmware. So I hope the software developers get a note. Thanks

[Christian_R]

Hi Lach - Thanks for the update. I'll have the feedback forwarded to the product teams. 

Christian