Orbi WiFi 7 RBE973
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Couldn't get IP address

Mrcorvettegolfe
Aspirant

Couldn't get IP address

I have had this router for 2 years no problems until now. Wired devices have connection but wireless can't get an IP address. I have reset the router to factory specs and also have take off all the schedules in Security. Nothing seems to work. I have good internet from my cable modem. To test I have a Lynksys travel router and I can get wireless with that.

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 1 of 10

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Mrcorvettegolfe
Aspirant

Re: Couldn't get IP address

I downloaded the latest version again and installed. All seems to be working now. Thanks.

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Message 10 of 10

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plemans
Guru

Re: Couldn't get IP address

What firmware version are you on? 

What modem/gateway is it connected to? 

Is the wireless broadcasting but just not able to connect? Is it connecting but saying "no internet"

What exactly is happening?

Message 2 of 10
Mrcorvettegolfe
Aspirant

Re: Couldn't get IP address

Firmwave 1.3.1.64_10.1.36  I have automatic update and checked that this was the latest version

I have Optimum cable modem which is an Aris model.

I see that the wireless is broadcasting. It says "couldnt' obtain ip address" All wired devices work fine.

Message 3 of 10
plemans
Guru

Re: Couldn't get IP address

What arris modem is it? 
You're also not on the latest firmware. the latest is 1.3.2.134

https://www.netgear.com/support/product/R7000P.aspx#download

try installing that version over a hardwired connection, do a factory reset, and then clean install. 

Message 4 of 10
Mrcorvettegolfe
Aspirant

Re: Couldn't get IP address

Did what you posted. I installed latest firmware. Then did reset but nothing has changed. All wired devices are connected but wifi couldn't obtain ip address.I have 3 TV's one wired the other two wireless. One is a Insignia/firestick model and when I try to scan for networks it doesn't even show any. The other is a Samsung Smart TV and I was able to connect to the internet and when I tried Netflix it loaded but when I clicked on something to watch I get an error message. Also the same with HBOmax.

I tested the speed of cable modem and it is 75mbs. This is driving me crazy. I have reset modem also. I have to buy another Nighthawk or my wife will kill me and grandchildren when they come. What no Mario Brothers Grandpa!!!

Message 5 of 10
plemans
Guru

Re: Couldn't get IP address

You still haven't put what model modem it is
Message 6 of 10
Mrcorvettegolfe
Aspirant

Re: Couldn't get IP address

Arris TM 1602. Thanks for your help.

Message 7 of 10
Mrcorvettegolfe
Aspirant

Re: Couldn't get IP address

I also have Netsetman which is a utility showing available networks, mac addresses, signal strenght etc. It show Netgear92 and Netgear 5G with a signal strenght of 99%. My Samsung phone show wifi signal strenght as very good but can't optain ip address. My desktop computer which I am typing you on is wireless and is connected. 

Message 8 of 10
plemans
Guru

Re: Couldn't get IP address

The only other thing I'd try is installing version 1.3.0.20 of the firmware. Again, do it over a hardwired connection, do a factory reset, then a clean install of the router (not from a backup configuration). 

Message 9 of 10
Mrcorvettegolfe
Aspirant

Re: Couldn't get IP address

I downloaded the latest version again and installed. All seems to be working now. Thanks.

Message 10 of 10
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