NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Nighthawk R7000 Offline, Needs Restarting DAILY!
Very frustrating, but ever since firmware update 1.0.11.126 in July 2021, this router goes offline pretty much daily. I can restart it using the app, and that process restores functionality, but in a WFH situation, this is not acceptable. I know how to roll back the firmware, to say 1.0.11.116, which didn't have this problem quite as bad, but with all the security fixes, I'm hesitant to do that. I am currently on 1.0.11.128, and there does not appear to be any other firmware updates that are newer.
This router was brand new in April 2020, due to WFH and COVID, and has basically ALWAYS been glitchy & selectively offline. We have a very good and FAST city owned internet utility, and anytime I need to call them, they say the R7000 has known firmware problems.
Any suggestions for this POS? It goes without saying that I'm very frustrated.
I also just called the internet utility and they suggested doing a factory reset. I'll keep you posted if anything changes.
14 Replies
Moongidget You probably won't appreciate my solution for your issue, but perhaps buying another router will solve your issue.
Up until the last update, v.128, I'd not had an issue with my own router and I was always sceptical of some of the reports about the R7000 AC1900, that is until v.128 borked my 5ghz WiFi. I rolled it back to v.126 and everything is just fine again, however, Netgear only gets one chance with me and I'm now looking for a replacement WiFi 6 router.
I've owned my R7000 since February 2020 and I think including a couple of withdrawn firmwares, there's been something like 7 or 8 firmware updates during that time. Many have been subject to varying complaints. I'm slightly puzzled as to why Netgear keep trotting out update after update if I'm honest. Enough is enough for me.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Have you tried rolling FW back to a more stable version? Mines on v34.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What devices do you have all connected?
Moongidget wrote:
Very frustrating, but ever since firmware update 1.0.11.126 in July 2021, this router goes offline pretty much daily. I can restart it using the app, and that process restores functionality, but in a WFH situation, this is not acceptable. I know how to roll back the firmware, to say 1.0.11.116, which didn't have this problem quite as bad, but with all the security fixes, I'm hesitant to do that. I am currently on 1.0.11.128, and there does not appear to be any other firmware updates that are newer.
This router was brand new in April 2020, due to WFH and COVID, and has basically ALWAYS been glitchy & selectively offline. We have a very good and FAST city owned internet utility, and anytime I need to call them, they say the R7000 has known firmware problems.
Any suggestions for this POS? It goes without saying that I'm very frustrated.
The city provided modem is a Calix GigaPoint 801G. I have rolled back previously, but I am worried about security. It seems unsafe to roll back all the way to .34.
I will try changing the channel from auto to your suggestion. We do have neighbors with wifi, although our closest neighbor has moved out and I'm only seeing one other network from within our brick house.It would be something to try short term to see if the problem continues.
There maybe some problems between the router and your ONT as well.
What wireless channels are you using now?
How is the router placed? Well ventilated area?
Any other electronics near by?
Moongidget wrote:
The city provided modem is a Calix GigaPoint 801G. I have rolled back previously, but I am worried about security. It seems unsafe to roll back all the way to .34.
I will try changing the channel from auto to your suggestion. We do have neighbors with wifi, although our closest neighbor has moved out and I'm only seeing one other network from within our brick house.
FURRYe38 So you're on v.34? that's like 10 firmware updates behind v.128.
So I'm on v.126 and it's as stable as you like for me. V.128 however, absolute garbage on my router. I didn't change a thing when I upgraded the firmware to v.128, but it just borked my 5ghz WiFi channel.
As I say, my firmware updates for the R7000 router are now well and truly done. Netgear I think seriously need to rethink their firmware updates in my opinion, moreover, why so many updates?
