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Forum Discussion
R7450 Loosing connection to internet on WIFI 2.6 or 5G
Has anyone had issues with loosing internet connection on wireless use? I connected hardwire RJ45 and works fine and never looses connection.
7 Replies
What model NH router do you have? R####?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.What channel configurations are currently set on the router?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON- Thank you
Model- R7450
Firmware-V1.2.0.92
ISP- windstream Kinetic fiber
ISP modem -Calix Giga point 803G
I preformed a router reset and all recommend settings. WIFI is set default except I changed channels to 3
I will do some test later today and report back. - Factory reset seemed to my issue. Thank you
Sobendo wrote:
Factory reset seemed to my issue.Always worth trying.
Make life easier for yourself if you have to do it again by following these instructions:
Next time it happens you won't t have to reconfigure everything.
Sobendo wrote:
Has anyone had issues with loosing internet connection on wireless use?
On which wifi clients? All of them? Only some?
What do the wifi LEDs look like when this happens?
- Thank you but. Factory reset seems to have worked
Sobendo wrote:
Thank you but. Factory reset seems to have workedThat's good. An earlier message from you suggested that a factory reset did not fix the problem.
