I have the same router and the same problem. The router disconnects the internet frequently. I reset it to factory settings, but the next day or shortly after, it cuts the internet again until I reset it to factory settings. Does anybody know how to solve this problem, or do I need a new router?
Does the top Internet LED turn AMBER when this happens?
Who is the ISP your connected with?
What Firmware version is currently loaded? What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Is IPv6 enabled on the router?
As a suggestion, put a usb FAN under the router for additional cooling.
Does the top Internet LED turn AMBER when this happens? Leds white
Who is the ISP your connected with? LUS Fiber (Louisiana Lafayette Local utility system)
What Firmware version is currently loaded? No longer have new firmware for my router What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? I am not sure but I guess ALCATEL Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. Yes good CAT6
Is IPv6 enabled on the router? No
As a suggestion, put a usb FAN under the router for additional cooling. The device is not warm
So when the router goes out, does this effect both wired and wireless connected devices? Yes all of...
Can you access the routers web page at all when this happens? Yes but I see "not connected"
How many devices are connected to the router at one time? 1 cable 16 wireless
What channels are you using on the router? Smart Connest + Auto
Any other features enabled on the router like Guest Network? No
Try seet a different DNS configuration from ISP Auto detected. Use Cloudfare or Quad9. Sorry, my Experiences don't include that :)))
Might try the router at a different location like a friend or family's place to see if problem follows. I can't' because my current relatives have a little bit of hacker phobia
BUT,
Last month I added a powerline set for to expand, now I cancelled it. I will look, if problem don't come again I will understand guilty that power line set
Where did you see Not Connected on the routers web page?
So you added some powerline adapters?
Might check to see if a friend or family member can help you out with this router. If the Not connected is seen for the internet section, possible something at the ISP level, modem or DNS needs to be checked. Hoping someone locally can help you more with that.
