MR60 Satellite won't connect

[DayDreamin]

I recently purchased an MK63 system (MR60 with two MS60 satellites). Setup went smooth, and after a bit I dropped connection to one satellite. Tried everything, including a factory reset. No luck. Finally downgraded the firmware to 1.0.4...something (one back) and everything worked! Next day, one satellite dropped. Turns out there is an Auto Update feature. I turned that off Auto Update and downgraded the firmware again, and the satellite picked right up. Netgear needs to fix their firmware. 

[Teresaandgabe]

Word of advice, their "tech support" is garbage even if you have it. I just installed this mesh router the other day and it automatically updated the firmware. I was talking to tech support for at least an hour today going through the most basic steps until they gave up and said it's just a glitch in the app. Useless! Finally found this thread and it seems to be a firmware issue so I'll try downgrading it.

With my issue, I have both satellites showing blue, so that means good right? The app shows 1 satellite like everyone else, but that satellite also has NO connected devices. This satellite is on one end of the house, and multiple devices right next to it. I can't tell if there are truly no devices connected to that satellite or if it's a display bug. If it is true, then what is the point of this mesh system? I go into the app and check the wireless signal, and all of my 5ghz devices are at 1 bar. If this isn't an app/firmware issue then this router is being returned ASAP. 

Oh, and if I turn off that 1 "working" satellite, BOTH satellites show up on my app all of a sudden, but they both have a purple status light next to them. Literally zero useful help from Netgear support. 

[Busaru06]

Similar to issues mentioned above, I have noticed that there is another issue since the latest upgrade to 1.0.6.110.  The List of Devices in the Admin page is not correct.  When I edit the name, etc on the last device in the list is actually displaying another device, including the incorrect IP address.  If you modify the name and update, the information updates on the item 2 above the item that you modified.  Also, if you have names associated with reserved IPs, the item name does not match the item with the same IP in the device list.  This is a real PITA since you cannot modify the descriptions for the last 2 items in the Device Manager list.

As said before, prior to last upgrade, all of my satellites were recognized.  Now, I have Satellite-1 and Satellite-3, recognized and Satellite-2 displays as a wired 2.4GHz connection.

Lastly, the Nighthawk App is just as bad.  I have only 1 wired connection in my house and the app displays 5 of 23 devices as wired, including 2 smart phones.  App is version 2.8.6.1417

I have gone through the routines of rebooting everything, hard resetting everything, etc.  Though I have connectivity for internet and network, I am still not able to properly manage my network.  I have not rolled back to a previous version of the firmware yet, but I might if I have a spare couple hours.  But that is not a solution, Netgear.

[dserang]

Good news... Today I opened the Nighthawk iOS app. It is now version 2.9.0.13 and all the prior issues that I reported after having updated my MR60 and MS60 units to firmware version V1.0.6.110 have been fixed. The main symptom (now solved) was that one of the two MS60 satellites would improperly appear in the Network Map as not connected and its status indication was not "green light good." In my system of one MR60 and two MS60 satellites, both satellites both have an Ethernet (hardware) connection to the MR60 for higher performance backhaul. For more details on the symptom see my past posts on this subject.

So... Netgear must have recently updated the iOS Nighthawk app to fix the issue.

I also used a browser to login to the MR60 router (www.routerlogin.net with an Ethernet cable connecting computer to the MR60) and it also not correctly shows the two satellites as connected with good status, which is a fix over the prior situation.

In summary, Netgear fixed the issue and I have no need to roll back the MR60 and MS60 firmware from V1.0.6.110 to the prior version.

Thanks, Netgear, for correcting this issue that appeared after having updated MR60 and MS60 firmware to V1.0.6.110 (in response to a Nighthawk iOS prompt to do so).

All is good.   

[Joastein]

I have the same issue, except my satellite that won't connect is stuck with a flashing white light that never goes away. Any fix yet?

[mattpierce12]

I spent an entire workday attempting to fix this error to no avail. I restarted, reconfigured, and rolled back updates to no avail. The product was returned to Costco and exchanged for a Google Mesh system. 

[IainMurray]

I also had this issue and Netgear have confirmed that the 110 firmware has a problem and they recomend going back to 102, I did this at the weekend and I can now see 2 satelites on the IOS App.   Its does now appear to show some crazy devices now, so think you might still have some issues. What we need is Netgear to tell us when a new and fixed firmare will be released.  All a bit embarrising for Netgear. 

[Jgarcia17]

How do I downgrade firmware?

[IainMurray]

Hi you need to download from the Netgear support site and then install using the browser login under the Advanced/Administration/Router Update section.   Pretty easy to be honest

[winlancer21]

The hours ive spentvtrying to get the satellites to connect. completly rebooting the router and reconnecting only for them to drop connection from bluevto amber is frustrating. This thing is great when it works but i swear after ever update they mess the connections. The app is skso blatently lying when connecting. Im binning this thing and trying a different company mesh system. This isnt worth the time and aggravation

[cave78]

HOW THE HELL IS THIS STILL AN ISSUE. BACK TO COSTCO IT GOES. LAST NETGEAR POS I EVER BUY

[Smurfman]

I am having the same issue.  The phone app said there was a firmware update - so I allowed it to apply the update.

After a while, it said it failed to connect, the router MR60 was updated to 1.0.6.116_2.0.54 but the satelite was just an amber light.

After 20 minutes of an amber light on the MS60 - I rebooted it, it came back with just a blinking white light.

Phone app showed the satelite but as offline.

Attempted to SYNC - didn't work

Hardware is just under 1 year old actually 11 months old.

So I reverted back a level on firmware on the router (using web interface), rebooted. 

Now the phone app does not see the satelite at all.

I submitted a hardware ticket - will see if Netgear helps! 

Does anyone know if there is a way to manually update the MS60 firmware by connecting directly to the ethernet port of the satelite?

This is very annoying! 

NETGEAR - there are a lot of people complaining of the same issue - please take note.

J

[FURRYe38 · Accepted solution]

You need to update the MS before updating the MR. Keep this in mind for future updates. 

What you need to do is factory reset the MS. Wire connect a PC to the 1st satellite. Already have the most current FW version files downloaded on to this PC. 

Wire connect 1 PC to the back of the MS. Factory reset the MS, wait about 5 minutes. The PC will get a IP address from the satellite. The RBS will be 192.168.1.250. Use this IP address in a web browser to log in to the satellites web page. Log in as admin and password. Use the satellites web page FW update feature to select the FW update file that was unpacked from the .zip file. Then factory reset and then re-sync the satellites to the MR. 

[Tryn2bhelful]

Thank you for that helpful solution. There are a couple of steps that will make this a lot easier for someone in the future. I flailed around in the dark for several hours before finally getting my Satellites to reconnect to the Router. 

1. Go to https://www.netgear.com/support/download/?model=MS60 and download the most up to date firmware available

2. Use an ethernet cable to connect your satellite to the router and then factory reset the satellite 

3. Open a web browser and go to routerlogin.net 

You will have to sign in:

The Username is Admin

The Password is what ever password you used when you setup your account 

4. Once your signed in, go to the Advanced tab>Administration> Router Update

5. Here you should see your router and the satellite 

**Notice the satellite will not show a firmware or it will not match with the router version**

6. Click on the tab Manual Update and browse to the extracted file you downloaded in step 1

The file extension for the file you need will be .chk

7. Click upload

8. It failed on mine, which is ok. Go back to Online Update and allow the status column to update

**It will update to the current firmware version, once its done it will say "No new firmware available" in the last column**

9. Check your satellite, it should now be showing blue

Now unplug everything and return the satellite to where you want it and repeat this process for other satellites if needed