New Nighthawk X4S AC2600 Cannot find network

[Tiff]

Setting up up new router......

Successful internet connection if hard-wired through the router.

Looking for network on 2 laptops and one iPhone does not list the network name.

I have changed the network name and password through Genie.  Still cannot find network.  Disconnected modem and router and turned back on .   same problem

[Tiff · Accepted solution]

Thank you your suggestions but I finally found the issue on another board. 

If you look closely the 2nd light on the right of the router is acutally a button.  If you press and hold the button down for at least 5 seconds it works!  How frustrating and a waste of yours and my time.  Anyway thank you for your input

[Tiff]

Forgot to mention, only 2 lights are on, starting from left.  The power light and the internet connection light.  There is no @2G/5G light lit.

[OCRBN]

SSID Broadcast has to be enabled.
You have to log in the web interface then in Advanced > Wireless you can enable it.

[Tiff]

Thank you for your suggestion, however, SSID Broadcast is enabled for both 2G/5G but still cannot find network

[OCRBN]

Alright, have you tried :
Advanced > Advanced Setup > WIRELESS Settings
And for both 2.4G and 5G, Enable Wireless Router Radio ?

[Tiff]

yes

[OCRBN]

That's weird... I just tried to disable the 2.4G wireless router radio and the corresponding light on the router turned off and I couldn't find that network. Only the 5G was available.
Then I enabled it and everything was working.
Maybe you can try to reset your router...

[Tiff · Accepted solution]

Thank you your suggestions but I finally found the issue on another board. 

If you look closely the 2nd light on the right of the router is acutally a button.  If you press and hold the button down for at least 5 seconds it works!  How frustrating and a waste of yours and my time.  Anyway thank you for your input

[OCRBN]

I knew about that button but that was so obvious that I didn't think about it... I was focused on a configuration issue.
Well, enjoy your Wi-Fi connection !