I've got a Comcast Arris cable modem and configured it for bridge mode. I connect it to my AX12 router and I get an internet light on the router so everything looks good. However, I can't connect to the internet. I've rebooted both modem and router several times with no change. If I use the Comcast router everything works but I'd rather use my AX12. The AX12 also is working since I have used it with another modem. Does anyone know what might be going on?
Yes the modem is provisioned and the built in router works. When I switch to bridge mode and connect to my AX12 I get an internet light but can’t connect to the internet.
Thank you but yes I have done a full power cycle of everything. The modem comes online, the router comes online and I get the internet light but when I try to access anything on my computer it fails to connect. Comcast denies that it is their problem and I honestly don't think it is. The router has worked flawlessly in the past with a different modem.
I have not tried to do that. I will attempt to login to the router and report back. Once logged in is there anything I need to check or do to the router?
I have the same setup, XB6 modem and AX12. I was not able to get bridge mode working either. The router never got a dynamic IP assignment. Comcast support even tried helping out. They were very helpful but after failing to get it to work, Comcast gave me an account credit.
However, I'm getting much better overall WiFi out of the Comcast XB6 than I am with the AX12. So I'm debating a return. I have both APs running now. Which I need for my 802.11ac clients to even get a stable connection.
We shouldn't have to stuggle so hard getting a $500 router to work! It should be amazing out of the box.
Sorry to here that. Have you actually used the AX12? To imply that the Xfinity gateways wi-fi is better without actually setting up your AX12 is a little bias. Well you could save over a hundred dollars a year by purchasing your own modem......
I think this is the problem I am having. I get everything connected up, get an internet light on the router but I don't think I get an IP. I have no idea why this is happening. I had the AX12 working just fine with a different modem. Maybe I need to switch back to my old modem and get rid of the Comcast one. I'm not even able to see the router when I try to browse to it. Comcast sees nothing wrong when they check.
The problem could be on either end but it's hard to tell. I suspect Comcast firmware is the issue. We would need an engineer from either side to debug. All I can tell is that the asignments are not being negotiated between them.
