ISP says I should be getting 300 Mbs however only getting 100 Mbs

[gworley1]

When I plug one PC into my Cable modem and configure the network card on the PC for my static IP - SPEEDTEST by Ookla reports that I am getting 370.68 Mbs down however with my RAX120 I am getting less than 100 Mbs -- last test 90.28 Mbs down.  My upload speed is the same 11.82 Mbs.

Router:

Nighthawk® AX12 RAX120

Firmware:

Router Firmware Version V1.2.8.40

The computer from the connection speed to the router is showing a 1Gbs connection as it is a wired connection using CAT 6e Ethernet cable 10 feet.

Thank you in advance,

George

[Kitsap]

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@gworley1 wrote:

When I plug one PC into my Cable modem and configure the network card on the PC for my static IP - SPEEDTEST by Ookla reports that I am getting 370.68 Mbs down however with my RAX120 I am getting less than 100 Mbs -- last test 90.28 Mbs down.  My upload speed is the same 11.82 Mbs.

Router:

Nighthawk® AX12 RAX120

Firmware:

Router Firmware Version V1.2.8.40

The computer from the connection speed to the router is showing a 1Gbs connection as it is a wired connection using CAT 6e Ethernet cable 10 feet.

Thank you in advance,

George

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What is the brand name and model number of the upstream cable modem connected to your RAX120?

By chance is it a combination cable modem/router device with several Ethernet output ports?

[gworley1]

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@Kitsap wrote:

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@gworley1 wrote:

When I plug one PC into my Cable modem and configure the network card on the PC for my static IP - SPEEDTEST by Ookla reports that I am getting 370.68 Mbs down however with my RAX120 I am getting less than 100 Mbs -- last test 90.28 Mbs down.  My upload speed is the same 11.82 Mbs.

Router:

Nighthawk® AX12 RAX120

Firmware:

Router Firmware Version V1.2.8.40

The computer from the connection speed to the router is showing a 1Gbs connection as it is a wired connection using CAT 6e Ethernet cable 10 feet.

Thank you in advance,

George

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What is the brand name and model number of the upstream cable modem connected to your RAX120?

By chance is it a combination cable modem/router device with several Ethernet output ports?

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Ubee DVW32CB 4 Ethernet ports.

I have tried all 4 of them.

Event tried the 5G port on the router.

George

[microchip8]

That's a modem/router and since you didn't mention it, most likely you're in a double NAT situation(1) you should avoid. If you can, put the Ubee in bridge mode. If not, put the RAX router in AP mode.

(1) https://kb.netgear.com/30186/What-is-double-NAT-and-why-is-it-bad

[michaelkenward]

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@gworley1 wrote:

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Ubee DVW32CB 4 Ethernet ports.

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This might be useful:

ubee dvw32cb bridge mode - Google Search

[plemans]

You might check what the router is showing the lan/wan port connections at. maybe the computer is saying gigabit but the router isn't. (shouldn't work that way but stranger things have happened). 

How do I display Internet port statistics on my Nighthawk router? | Answer | NETGEAR Support